Ywigs Reviews

Name: Ywigs
Address: 11823 Slauson Avenue, #39, Santa Fe Springs, California
Rating: 4.90

4.9 Rating 157 Reviews

97 %

of reviewers recommend Ywigs

Company Reviews

Product Reviews

Metrics

4.9

Based on 157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

Joe Bloggs

Joe Bloggs

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this company so much! I had an issue with my order dealing with the delivery and reaching out to the company to help me solve this issue was amazing. They got everything sorted out immediately and a very smooth process so I can be able to get my hair done. S/o my dear friend Rita that helped me throughout this process. Hair is so soft and pretty 10/10”

Helpful Report

Posted 1 month ago

“I am extremely happy with how fast it shipped! I had an emergency situation and they accommodated me saving the day! I can’t wait to have it installed!”

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Posted 1 month ago

“I ordered an additional bundle of crochet for fullness of a style I already have in. Unfortunately, the processing time was longer than usual. I spoke with customer service and they shipped my hair out right away, gave me an eta, and offered a partial refund for the inconvenience. I haven’t experienced great customer service like that. This adds to the reasons that I continue to shop here.”

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Posted 1 month ago

“Great customer service Very helpful”

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Posted 1 month ago

“I expressed my concern with a delivery issue with the customer service department. Rita responded with a satisfying solution and immediately toke care of my problem. I felt heard and this was excellent customer service. Thank you again Rita.”

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Posted 1 month ago

“I’ve been ordering hair from Ywigs for over 3 years. I love the deep wave hair. The curl pattern is defined and top tiered. I am constantly questioned where do I purchase my hair.”

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Posted 1 month ago

“Very responsive and helpful!”

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Posted 1 month ago

“Quick and efficient help with a stolen package. A new one was sent out almost immediately. I’m super happy with the customer service”

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Posted 1 month ago

“Staff were very helpful”

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Posted 1 month ago

“Great customer service and shipping!!!”

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Posted 1 month ago

“I accidentally selected the wrong shipping. They handled everything quickly and efficiently.”

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Posted 2 months ago

“I ordered the first time and messed up the shipping address (sent to them instead of my home) but they fixed it asap. LOVE the hair. The color is spot on and it’s so natural my kids thought it was mine. Ordered a second time and got the wrong length and they fixed it asap. Their customer service is amazing and I’m proud that finally a company cares about Black Women.”

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Posted 2 months ago

“Amazing customer service!!! So helpful!”

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Posted 2 months ago

“Very helpful”

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Posted 2 months ago

“Vicky’s customer service skills are amazing! I had a return that I needed to exchange, and she helped me through the process with such professionalism and genuine care. She was incredibly helpful and made the experience so easy. Thank you, Vicky, for all your help! ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 months ago

“Rita was very helpful and responsive. I’m looking forward to receiving my order.”

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Posted 2 months ago

“Sarah was very helpful in making the exchange for me.”

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Posted 2 months ago

“Great customer service!”

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Posted 2 months ago

“Love ywigs they never disappoint, hair quality is unmatched.”

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Posted 2 months ago

“I reached out to Ywigs regarding my missing package, and they responded promptly and resolved the issue immediately. I really appreciate their quick response and excellent customer service.”

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Posted 2 months ago

Ywigs is rated 4.9 based on 157 reviews