Zamels Jewellery Reviews

Name: Zamels Jewellery
Address: 36-38 Henley Beach Road, Mile End, Adelaide, South Australia
Rating: 3.56

3.6 Rating 177 Reviews

56 %

of reviewers recommend Zamels Jewellery

3.6

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0882284546

Email:

zamels.ecommerce@tjgpl.com.au

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Zamels Jewellery 5 star review on 10th January 2024

Anonymous

Zamels Jewellery 5 star review on 9th October 2023

Tanya M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ring is lovely however it took 3 weeks for it to arrive.”

Helpful Report

Posted 1 year ago

“Buying online was easy and postage was fast. The Item bought appeared to be much larger than the actual size (pendant) received. Unfortunately, item was returned and still waiting for the refund.”

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Posted 1 year ago

“It looked good, very big in size though”

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Posted 1 year ago

“I was not happy that I ordered items on line, and after 3 weeks had to send a email to check on when I would receive my items, only to be told that 1 of the items was unavailable.”

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Posted 1 year ago

“My purchase is a gift for my 12 year old granddaughter, so I hope she likes it! We will see”

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Posted 1 year ago

“I was recently in one of your stores (eastland). Whilst I cannot fault the service from Mandy and Lily I would like to say that I find it extremely frustrating and upsetting that after I was quoted a heavily discounted price on an item and Lily tried to process my sale, it was declined on the instore computer. After SEVERAL calls to head office Lily was told to NOT discount the item as it was online ONLY. I believe this sale SHOULD HAVE been honoured just the same, seeing as I was quoted the discounted price from the instore computer. This incident has given me an ill feeling and I doubt I will have any desire for further purchases with your company. I have spent several days and several hours calling head office trying to speak to somebody about this issue, but I simply cannot get past the answering service. I find all of my experience outside the instore sales ladies very poor and not accommodating at all. It is common practice in the retail industry that if a customer is quoted a certain price, it SHOULD be honoured. The lady in head office wasn’t even aware of the current prices on some of the items instore. If this particular item is an online sale ONLY, THEN it SHOULD NOT have been discounted on the instore computer!!! Since it was, it SHOULD have been honoured. What difference did it make purchasing it online OR instore???? To say it was a waste of 2 hours of my day that day is an understatement!!”

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Posted 1 year ago

“Earings purchased were absolutely tiny, and I realised they would be much smaller from looking at pictures on mine. My preference in the future will be to purchase face-to-face from a store.”

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Posted 1 year ago

Zamels Jewellery is rated 3.6 based on 177 reviews