“I have ordered many different Zipsters for my baby, and to be honest, we both really do love them. I cannot fault the product.
HOWEVER, I will no longer be shopping at Zipster due to a recent experience with the customer service team. I purchased a christmas present at the beginning of December (more than enough time as I paid for next day shipping), they unfortunately sent me the wrong order. I reached out to let them know that I have the wrong order and asked if my correct order could be shipped to me, and I will return the incorrect order they have sent. For some reason they needed to confirm this with the warehouse, despite me sending picture evidence of the wrong order which they had requested. This process took 1 week, during which time I asked them in the interest of time, whether it would be better for me to just re-order, as long as they accept their incorrect order back. I had no response, until finally they agreed to resend my correct order. Then 2 days later, I received an email that my order was no longer in stock. This obviously annoyed me, but I still understood because Christmas is a busy time. Therefore I requested a refund. Christmas delivery had passed by this point. Half a week passed again and then they finally sent me the return label. My items have been received by the warehouse 2 weeks ago and they have still not been processed. My total order costs 100 pounds. Given that I was simply now just correcting their mistake, I asked for an update as to why the return is not being processed and I did not receive a reply.
I am so disappointed in Zipster, I have used them for 1 year. I have had a few postage problems with them, but nothing this bad. This process has unfortunately lost them a valuable customer. I hope my refund is processed soon. Waiting this long for items I did not even order is really quite frustrating. I feel that customer service team did not take me seriously and acted with no urgency whatsoever. A shame really.”
“Love our sleep sacks, and they are quite long, which is great for my tall baby! We're still using our 6-12 month sack for our 14-month old and while it's starting to get a bit small, I think we can still get another few months out of it!”
“Consegna velocissima e prodotti di alta qualità. Adoro le loro stampe e la cerniera è comodissima. Ottima azienda. Acquisterò ancora e spero di vedere ancora più stampe!!”
“I will never buy anything else for my baby from anywhere but Zipster! We love, love, LOVE everything about it. Worth the price. Looks great. Feels great. Absolutely recommend!
Also wir kaufen nie wieder was anderes! Die sind nicht nur schick und schön sondern praktisch und bequem. Ich finde die einfach MEGA und kann bei jeder Mama empfehlen! Es lohnt sich soooo sehr!”
“I can't say anything about the quality for now. I hope you can change the review after some service and the actual order in hands. It got sent 8 days ago (what the email said) but still no package at the post office.. I don't know what's going on and they said they would go and check 3 days ago but I diddnt hear anything yet.”
“De Zipsters zijn super mooie en praktische pakjes. Dankzij de dubbele ritssluiting is verschonen erg makkelijk. De vouwbare voetjes en handjes zijn ook al van pas gekomen. Vooral de handjes zijn een enorm pluspunt: mijn zoontje kan reiken en vastpakken en tijdens de voedingen en dutjes word ik niet langer gekrabt.
Enig minpuntje: ik had drie Zipsters van dezelfde maat besteld (0-3 maand), maar eentje is merkbaar kleiner dan de anderen. Jammer dat ik deze dus minder lang kan gebruiken. Gezien de kostprijs rekende ik natuurlijk op een lekker lang gebruik.”
“I am very pleased not only by the service, the quick response to emails and the fast and smooth delivery of my product but also by the quality of the clothing and the most beautiful prints. I will be recommending zipster as well as purchasing again.”
“Im a bit disappointed in the product. First of all its very thin and also very strechable. It reminds me of a bathing suit.
I thought since its bamboo that it would be a little thicker and more fluffy. I definitely had better bamboo in my hands before.my kid cant wear that to sleep in winter.
Print is pretty.
If the shipping back costs werent half the price of the garment I would habe sent it back.”
“Can’t live without them! They are great for changing the baby at night , it can be done very fast and of course , the design is very cute ♥️.
Thank you Zipster !”
“Amazing quality that feels fantastic on. Have a matching set for both me and my baby. My husband hopes to also get a set if they develop something that match us all three.”
“I got the matching bamboo pj’s, nursing hoodie and I absolutely love them. The hoodie is the best, most comfortable garment in my wardrobe for breastfeeding. Love it!!”
“We have already bought 3 Zipsters for our small one and we couldn’t be happier ❤️ They are very soft and I really appreciate the integrated socks. Our baby finally grew into the polar print and as she looks super cute, she also seems to be 100 % comfortable. We will definitely be ordering more when the time comes.”
