Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, 270, Provo, Utah
Rating: 4.48

4.5 Rating 1,125 Reviews

87 %

of reviewers recommend Xeric Watches

4.5

Based on 1,125 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

Xeric Watches 5 star review on 2nd May 2024

Xeric Watches 5 star review on 17th April 2024

Yehoyada Mbangukira

379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7 months to get here. Difficult to read if not in full lighting. I was assured the watch would be shipped before the end of the month (April). It didn't leave until May. Not nearly enough bang for the buck.”

Helpful Report

Posted 2 years ago

Hey Kevin! Thanks for your feedback on our newest project! We were bummed to have a few setbacks during production. Sorry for the delay! If you didn't like the color choice, we're happy to assist you with a return. You can email our team at contact@xeric.com, or process a request directly through the site.

Posted 2 years ago

“Ideal design but with bad polishing and rugged finishing. I will never place order simply based on photo and your advertisement.”

Helpful Report

Posted 2 years ago

Hey there! Thanks for your feedback! We're happy to assist you with a return if this particular watch was not right for you! You can process a return directly on our site or by contacting our team at contact@xeric.com! Thanks for your support!

Posted 2 years ago

“Very hard to read and gains 5 minutes per week. Disappointing as it looked so nice on the site.”

Helpful Report

Posted 3 years ago

Hey Manuel! So sorry to hear about this issue with your watch! Quartz watches are usually far more accurate than automatics. However, they are made up of physical parts, so even at their most accurate, they can lose a few seconds each day. If you have additional questions about the design, or need help with a return, please contact our customer service team at contact@xeric.com. They would be happy to assist you!

Posted 3 years ago

“Still not received my watch. So unable to give a review ?”

Helpful Report

Posted 3 years ago

Hey Kevin! Thanks for your feedback! It looks like your shipment is still in transit. Please note that most international shipments take approximately 28 days, depending on the country. Please feel free to reach out to our customer service team at contact@xeric.com for further assistance! Thank you for supporting our brand!

Posted 3 years ago

“I made a purchase for Christmas for my husband - expected it in January -still haven't seen the watch. It Feb 17th. Pretty disappointing.”

Helpful Report

Posted 3 years ago

Hi Bonnie, Your tracking link shows your package was delivered on 2/22. We want to make sure you got your package, and will follow up with you to check to see if you received it.

Posted 3 years ago

“As regards the Lunar Module: The amount of money put into the outer case would be better used by adding a small card or paper explaining what the black light is, and how it's meant to be used. We shouldn't be forced to view a video on the website for ANY information about it. BTW, it's a ridiculous excuse for a "great feature", I.e. the luminescence on the watch face works for a very short while. I'm waiting for my "pending" approval (LOL) from Xeric to begin the return process.”

Helpful Report

Posted 3 years ago

Xeric Watches is rated 4.5 based on 1,125 reviews