Xeric Watches Reviews

4.5 Rating 1,118 Reviews
87 %
of reviewers recommend Xeric Watches
4.5
Based on 1,118 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Xeric Watches Reviews
Xeric Watches 5 star review on 24th April 2024
Kwang Boon Kwang
Xeric Watches 5 star review on 20th April 2024
Dajovan Bryant
Xeric Watches 5 star review on 20th April 2024
Dajovan Bryant
Xeric Watches 5 star review on 20th April 2024
Dajovan Bryant
Xeric Watches 5 star review on 17th April 2024
Yehoyada Mbangukira
Xeric Watches 5 star review on 11th April 2024
Matthew Zahler
Xeric Watches 5 star review on 31st March 2024
Thomas Burleson
377
Anonymous
Anonymous  // 01/01/2019
Did not receive my package. Reached out to customer service multiple times and they never responded. *Update-I received an email from Xeric, not to attempt to respond to my missing delivery and lack of communication, but simply to ask me to revise my poor review of the company.
Helpful Report
Posted 1 month ago
Hi Joy! So sorry to hear about your order not arriving. It looks like one of our customer service agents responded to you back on the 17th! If you aren't seeing it in your Inbox, we do recommend checking the spam folder as well just in case :) Please feel free to reach out again if you would like what our team recommends if your shipment shows as delivered but you can't find it! contact@xeric.com
Posted 1 month ago
Loved the watch, really happy with the quality and fit but unfortunately it broke today. I started the chrono and it won’t stop or reset. Waiting on a response from the company
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Posted 2 months ago
Hi Colin! Happy to see our team was able to assist you with your Chronograph! We appreciate the support.
Posted 1 month ago
The watch keep stopping intermittently since day one. It was a present for my Son and this is disappointing. Failed to get watch repaired by Xeric. Xeric support personnel keep asking questions to show that the watch is OK. However, the watch simply stopped and failed to keep time. Need to get the watch repaired by an independent watch repaired as the Son likes the design.
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Posted 3 months ago
Hello there! Thank you for your review. Please note that the seconds hand on a chronograph watch will stop and only be running while the chrono is in use. We will have a member of our team reach out to assist with troubleshooting. Here is a copy of the manual for reference: https://cdn.shopify.com/s/files/1/0068/1675/9872/files/HalographChronoSapphire-Instructions.pdf?7158384360088872041
Posted 3 months ago
Still waiting for the watch for
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Posted 3 months ago
Hello Colin! Thanks for your recent order and review. If you check on the tracking link, there's a notice: "DHL needs further information from the importer. Next Step A DHL representative shall attempt to contact the importer or please contact DHL Customer Service for further assistance. Customer should contact DHL Customer Service if not reached by DHL" Please note that the shipment requires payment of duties. Have you contact DHL as noted on the tracking? They will assist you with the clearance process.
Posted 3 months ago
I want to love this watch, but it's just simply not a good looking watch. I bought the metal bracelet, and it's worse. I think an opportunity was lost with the metal bracelet in improved materials, but as it stands, it looks like a 1983 Casio bracelet (nothing wrong with Casio, but this doesn't match). So as much as I would love to like it, the Halograph III is my least liked watch of my collection, and the metal bracelet was a waste of money trying to resolve it. Two stars. One for the Seiko movement. One for the Ford race car on the back.
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Posted 4 months ago
The watch itself is nice, but I have some complaints. The band had 2 red scuffs on it which I was able to clean, and the white paint on the case is dull and does not match the bright white of the bands, I have tried to overlook it but it does bother me.
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Posted 4 months ago
Ordered in mMay Received in October .. The watch is great But the promise of to deliver it on the early part of July was not held. And I had to constantly ask to get info So it was a disappointed experience for a first buy.
Xeric Watches 2 star review on 12th October 2023
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Posted 6 months ago
Hello there! Thank you for your preorder purchase and review! We're sorry to hear there was a delay with your item! I do see that our customer service tea msent a free gift with your purchase. We definitely try to compensate for any unforeseen delays. We do hope you enjoyed your order! Thanks for supporting our business!
Posted 6 months ago
the watch came with a nasty scratch on it Nice watch but couldnt figure how to tell time with it. Im returning it
Helpful Report
Posted 7 months ago
Hi Edward! It looks like a team member provided you with a prepaid shipping label to get that returned back to us on the 12th of September! It appears that the label hasn't been used yet and we haven't received the return back. Feel free to reach out to us at contact@xeric.com if you have any questions or need assistance!
Posted 6 months ago
I don’t see the quality versus the price. Ask for a refund on the Contact website with no answer.
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Posted 10 months ago
Hello Thomas! Not a problem! If you want to return an item that meets our return criteria, you can process that here: https://www.xeric.com/a/returns Please make sure to enter the correct order number and email. Our system currently does not have a return request for your order, but you can still process that today!
Posted 10 months ago
the watch tends to turn around my wrist even when adjusting the strap. This is probably due to 2 factors. the curved shape of the bottom of the case and also probably because of the relatively high center of gravity of the case given its thickness. it's annoying and a shame because the watch is spectacular. I animate a large collection of watches and I have never encountered this problem before. So I tend not to wear it.
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Posted 1 year ago
Hey Miguel! Thanks for leaving a review! Have you tried tightening the strap? If you're still having troubles, please feel free to email our team anytime at contact@xeric.com! We're happy to help!
Posted 1 year ago
Cant read hour or minute lum last about 10sec be better if went with white on your minute. Good quality
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Posted 1 year ago
I was very excited, but on receipt of the watch, I noticed several details left to finish or failed to recognize. I appreciate the design, but the design edges into the functionality of the watch. I am all for giving it a good go, but I feel you missed the mark.
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Posted 1 year ago
Ordered and received 3 watches, wehereas 2 works and 1 is broken.
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Posted 1 year ago
It doesn't say illuminate it long enough at night very disappointed I thought it would show that stars throughout for a couple hour s it doesn't last a couple minutes
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Posted 1 year ago
Hey there! Thanks for leaving a review! Superluminova paint will last at its brightest for about 10 minutes, then decline. Usually after about an hour, you would need to expose the lume to light to reactivate it fully. If you have additional questions about how the lume works, please feel free to email our team at contact@xeric.com! They would be happy to send you some more details!
Posted 1 year ago
Meh. They're fun but not worth it.
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Posted 1 year ago
This watch would suit someone younger or possibly with near 20/20 vision. I find the numbers too small and really need to focus to understand what time is being displayed. The number layout doesn’t feel natural and only adds to the problems I have with it’s legibility. Finally, the two buttons don’t appear to do anything. Overall, a handsome looking, well-made watch. However, for me, it’s nigh-on impossible to read.
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Posted 1 year ago
Thanks for your feedback on the Halograph Chrono! Feel free to reach out to our customer service team with any questions regarding how to work the chronograph. If it is unworn and in new condition, you are also still in the 30-day return period as well if you preferred to return it! Either way, thank you for your support :)
Posted 1 year ago
Distinct looking watches but quality checks need to intensify
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Posted 2 years ago
My friend and I strongly believe that the entire set should be replaced with a new one. After all, I bought a more expensive, more precise, and non-crash mechanical watch. I really love Xeric Watchh, which leads me to complain so actively. But today it is obvious that this too simple packaging can be avoided, and my heart is broken when I unpack the box.
Xeric Watches 2 star review on 1st July 2021
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Posted 2 years ago
My friend and I strongly believe that the entire set should be replaced with a new one. After all, I bought a more expensive, more precise, and non-crash mechanical watch. I really love Xeric Watch, which leads me to complain so actively. But today it is obvious that this too simple packaging can be avoided, and my heart is broken when I unpack the box.
Helpful Report
Posted 2 years ago
The delivery schedule went months over and communication regarding when to expect delivery was lacking.
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Posted 2 years ago
Xeric Watches is rated 4.5 based on 1,118 reviews