Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, #270, Provo, Utah
Rating: 4.53

4.5 Rating 1,856 Reviews

89 %

of reviewers recommend Xeric Watches

4.5

Based on 1,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Xeric Watches 5 star review on 3rd March 2026

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“El reloj se retrasa - y mucho”

Helpful Report

Posted 5 days ago

“I waited since september for my mint timeline retrograde, and while i like the overall build of the case there was two dealbreaking issues. The hour hand on my model runs like 20 mins behind by visual angle. It's really annoying. I suspect this is why switched to the "date window" hour for their newer models. Second, someone put the link pins in backwards which makes it impossible to remove a link. Very strange. I really really wanted to like this watch, and i do love the look of it but seeing he hour marker constantly slow is very frustrating, especially after having waited for so long.”

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Posted 1 month ago

“order this watch by mistake; confused at first, after much work got the watch set the correct time. had to use a Sharper Image glasses read the dial. will not purchase another watch frim Xeric”

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Posted 1 month ago

“The watch I received was defective. I was authorized to return it. I have yet to receive my replacement.”

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Posted 2 months ago

“You shipped international with DHL commerce. It has been a month since the order and nothing has arrived. I get Amazon orders and iHerb orders in 10 days. I was going to buy a second watch on sale, but not til I received this one. The sale will be over so that isn't going to happen. I have a watch that I bought on Kickstarted years ago and I love it, but this is too much.”

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Posted 2 months ago

Hello Marc, Thank you for your review. We do offer expedited shipping services on our website in case you need items faster. Standard international shipping does note delivery within 14-28 business days, which excludes holidays and weekends. If you are having any troubles monitoring the progress of the shipment, please feel free to email our customer service team at contact@xeric.com directly.

Posted 2 months ago

“The design is so cool but the watch seems to have something loose in the case, I don't think watches should rattle when flipped over”

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Posted 2 months ago

“Almost impossible to read the hour. Cool design but unfortunately not able to use.”

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Posted 2 months ago

“The design of the watch, in particular the magnifier hour indicator makes it hard to read. The color I chose also makes it hard to read in low light. The execution of the movement is great.”

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Posted 4 months ago

“Just ok. Not impressed with the lume and the few illuminated stars and planets.”

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Posted 4 months ago

“Bought a 'Mystery Watch' turned out the price was not much cheaper.”

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Posted 5 months ago

“Nice watch, but, really? No backlight? The nighttime luminescence is sadly lacking in any form of usefulness.”

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Posted 8 months ago

“Watch felt cheaply made and was very hard to read the time. Band color was very different then what appeared on-line”

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Posted 8 months ago

“Watch was almost unusable after just a couple of months. Crown is almost impossible to turn, and the watch holds about 10 hours worth of reserve. After contacting customer service I was just told to turn the crown 40 times, which A is almost impossible because of how stiff it is, and B isn't a solution to the issue I was facing. I wouldn't buy another to be honest.”

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Posted 1 year ago

Hey David, It looks like our team reached out last summer to provide some troubleshooting assistance. When we didn't hear back from you, we assumed that resolved your issues. If you are still having trouble, have you attempted to contact the repair center for a warranty repair? They would be happy to assist you.

Posted 1 year ago

“Disappointed with the watch. The watch does not have night illumination as advertised and the sapphire glass is not crystal clear. Not worth the price. The watch button by the side had no function. Just decorative only.”

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Posted 1 year ago

Hello there! Thank you for your recent order. All of the pushers and crown do function on this model. By chance, have you reviewed the manual posted on our website? This is a chronograph model, which operates a variety of features. For the lume, we do always recommend that you charge it with natural or UV light as that is what creates the last luminescence. For more information about how to use your watch, please feel free to contact us at contact@xeric.com

Posted 1 year ago

“Not my cup of tea. Difficult to read time, not luminous at all. Just started to use, so can't return. Make seems good though. I wanted to get nasa next, but changed my mind. No more experiment.”

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Posted 1 year ago

“Sososososo”

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Posted 1 year ago

“It was nothing I really desired nor wanted in their options of random watches unfortunately to my taste. Just buy what you’re comfortable with in the end.”

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Posted 1 year ago

“Did not receive my package. Reached out to customer service multiple times and they never responded. *Update-I received an email from Xeric, not to attempt to respond to my missing delivery and lack of communication, but simply to ask me to revise my poor review of the company.”

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Posted 2 years ago

Hi Joy! So sorry to hear about your order not arriving. It looks like one of our customer service agents responded to you back on the 17th! If you aren't seeing it in your Inbox, we do recommend checking the spam folder as well just in case :) Please feel free to reach out again if you would like what our team recommends if your shipment shows as delivered but you can't find it! contact@xeric.com

Posted 2 years ago

“Loved the watch, really happy with the quality and fit but unfortunately it broke today. I started the chrono and it won’t stop or reset. Waiting on a response from the company”

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Posted 2 years ago

Hi Colin! Happy to see our team was able to assist you with your Chronograph! We appreciate the support.

Posted 1 year ago

“The watch keep stopping intermittently since day one. It was a present for my Son and this is disappointing. Failed to get watch repaired by Xeric. Xeric support personnel keep asking questions to show that the watch is OK. However, the watch simply stopped and failed to keep time. Need to get the watch repaired by an independent watch repaired as the Son likes the design.”

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Posted 2 years ago

Hello there! Thank you for your review. Please note that the seconds hand on a chronograph watch will stop and only be running while the chrono is in use. We will have a member of our team reach out to assist with troubleshooting. Here is a copy of the manual for reference: https://cdn.shopify.com/s/files/1/0068/1675/9872/files/HalographChronoSapphire-Instructions.pdf?7158384360088872041

Posted 2 years ago

Xeric Watches is rated 4.5 based on 1,856 reviews