Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, #270, Provo, Utah
Rating: 4.53

4.5 Rating 1,856 Reviews

89 %

of reviewers recommend Xeric Watches

4.5

Based on 1,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Xeric Watches 5 star review on 3rd March 2026

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received this.”

Helpful Report

Posted 1 month ago

For issues with delivery, please contact our customer service team as soon as possible at contact@xeric.com. They will be happy to assist you.

Posted 1 month ago

“Never had the chance to experience this watch. Considering DHL did not directly ship it to my doorstep. The watch got lost on the way. Probably ordering within the US it's fine. Suggest Xeric improves the shipping experience. Hope they try to ship it ones more with an alternative logistics provider.”

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Posted 3 months ago

Hello Robert- Your tracking indicates that the item is still in transit. Please contact our customer service department at contact@xeric.com if you are still having troubles. They can provide additional support.

Posted 2 months ago

“the watch has been returned by the courier agency to you citing deficiciency in paper work. I have emailed you to try and despatch the watch through other courier agency or refund the cost paid but have received no reply till date”

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Posted 4 months ago

Hello Shiva- Please note that our team cannot reply outside of our business hours. I do see that our customer service has reached out to you. The issue lies unfortunately within the carrier current restrictions, as they were provided with multiple copies of documents to clear the shipment. Sometimes this happens and items might be returned back to us. We do apologize and our team will offer some additional shipping or refund options.

Posted 4 months ago

“It is IMPOSSIBLE to tell what time it is because the deleniations are every 15 minutes. EXTREMELY IMPRECISE. It is IMPOSSIBLE to tell if its 10:15 or 10:05!!! WORTHLESS WATCH!!!”

Xeric Watches 1 star review on 11th June 2025

Helpful Report

Posted 8 months ago

Hey Robert, We are happy to always assist with troubleshooting on our models. The time in the photo is 1:45. Please note that in addition to the 15 minute indices, there are also additional minute indices along the dial track in black and white. If you have any additional questions on how to tell the time, or it is unclear, please allow our team to assist by emailing contact@xeric.com directly.

Posted 8 months ago

“I am writing regarding my recent order, which was shipped to me via DHL. Unfortunately, the package, which contained the watch I purchased, was returned to you without any prior notice or explanation. I was not contacted, and no delivery attempt was made to my knowledge. This return was carried out unilaterally by DHL, and I had no opportunity to intervene or receive the item. Therefore, I kindly request a full refund for this order, as the situation was entirely beyond my control.”

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Posted 8 months ago

Hello Sergio, We are sorry to hear that the carrier was not able to deliver your order. It does appear that our customer service team has already addressed this issue via email. Duties are required on expedited international orders, so if they are not paid, the item can be returned or held unfortunately. For this reason, we do always recommend actively following the tracking for updates. Once the item has returned, our team is happy to process a refund.

Posted 8 months ago

“I love Xeric watches! The watch design, the owner’s creation story, everything. But they lost me with their customer service. I purchased three watches from Xeric. My final purchase was the “Mystery” Watch. I purchased one of the "Surprise Mystery" watches and I did not like the model they sent me so I emailed customer service to see if I could exchange it for a different Xeric model. I was a good customer and offered to spend the difference on a higher priced watch if they would allow the return and let me credit that money toward a different Xeric model. Customer service told me that there was nothing they could do and that I should try to sell it on eBay because I couldn’t return it. Since then I have not purchased a watch from Xeric. I would love to buy another Xeric! I actually had my eye on the Invertor models. I love the design! I like the company and the watch designs. I would still be open to buying from Xeric if they would allow me to swap. The watch I would like to return is still new, un-warn and in the box and I will immediately pay the difference for one of your invertor models. I feel like this is a reasonable request and I would love to be able to once again sing praises for the Xeric brand and how they take care of their customers.”

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Posted 1 year ago

Hello, at the time the Mystery watches were final sale and this was noted on the product page. We've since updated our policy that Mystery watches can be returned for store credit less a restocking fee. There's a risk with Mystery Watches that you won't like the watch you receive because of color preference or styling. We don't recommend buying a Mystery watch unless you are open to all models & colors of Xeric products. The upside to this risk is a big discount to get one of our products. Sorry you weren't happy with the previous terms of sale, but we hope you'll give us another chance - but maybe steer clear of the Mystery watch offer.

Posted 2 days ago

“Haven’t received the watch, DHL’s customs agency is worthless, no status updates yet”

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Posted 1 year ago

Hey Abraham, We're sorry to hear you haven't received your item yet. It looks like your tracking link is still actively updating. Duties were owed on this shipment back in December. Usually, you can click directly on the tracking to arrange payments through the carrier website. Since the window to pay duties has closed, the carrier returned the item back. I do apologize. Please feel free to contact our customer service team for assistance at contact@xeric.com

Posted 1 year ago

“THEY TAKE TOO LONG TO SEND THE PACKAGE, I HAVE NOT RECEIVED IT YET FOR ALMOST 3 WEEKS”

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Posted 1 year ago

Hi Juan! We are so sorry to hear the courier has experienced some delays during transit. Transit times might also increase depending on the volume of the shipping carrier at this time. Since we are at peak shipping season, there is the potential for additional delays with shipments all over the world. We do apologize for the inconvenience. It does look like your tracking shows that it is in PR as of today so we hope it arrives to you safely and quickly! For now we recommend monitoring your tracking. We appreciate your business! Please feel free to contact our team if you have any additional questions or concerns and we'd be happy to help!

Posted 1 year ago

“The crystal is scratched/scuffed after 1 wear with long sleeves. The watch will be unwearable in the summer. Super disappointed- it was a 10th anniversary gift for my husband and one he’s been waiting for for years.”

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Posted 1 year ago

“I am very disappointed, small lume is only on the hands, at night it is practically invisible. very poorly legible clock during the day nad at night. Time delays need to be corrected from time to time. I do not recommend this watch”

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Posted 1 year ago

Hey Karol! Thank you for your review! We wanted to mention that this timepiece is an automatic and does require regular winding to keep time. Our team is always happy to assist you and they can also be reached at contact@xeric.com If you do need additional help with your return, please let us know!

Posted 1 year ago

“The pictures are misleading. My watch only has the hands luminous, not the numbers, like the picture leads to believe.”

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Posted 1 year ago

“When I bought this, I knew that it was "different" but it's ridiculous. It doesn't look good and it doesn't tell time.”

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Posted 1 year ago

“Sent watch late and I received the watch cannot function can I exchange a new model thank u”

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Posted 1 year ago

Hello there, By chance have you been able to review the manual? This watch does not feature a seconds hand, so it can be hard to tell if it's working right away. Our customer service team additional information via email. Please let them know if you continue to have any troubles with the timepiece. They are happy to assist you.

Posted 1 year ago

“Still did not received my watch”

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Posted 2 years ago

Hello there! Our apologies! It looks like our team has been emailing with you and offered a replacement for your lost or stolen item. We do appreciate your patience while we work to resolve that for you!

Posted 2 years ago

“watch boxes are in poor condition”

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Posted 2 years ago

“Trusted store. Watch delivered”

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Posted 2 years ago

“The watch stopped working after 30 minutes”

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Posted 2 years ago

“I can’t say much I never received the watch after some comunications via email they desappeared I am very disappointed I want my money back..”

Helpful Report

Posted 2 years ago

“I wanted a wandering hour watch such as the Uwerk and others. But pricing for that watch is very prohibitive, even if you are well-heeled. I saw the Xeric and the high-resolution images made the watch stand out and look impressive. I placed my order for the Scrambler in Aqua Blue. With the 10% off I was excited and awaited delivery. When the package arrived and I picked it up and my 1st thought was ...OH NO, Because the box seemed to be very lightweight as if there was nothing inside. Got inside, opened the box and was immediately disappointed when I removed the watch from its package. My suspicions were confirmed. This was a very inexpensive watch made with a Japanese movement. The case although well done was a very lightweight material, with no heftyness to it at all. Despite having an exhibition rear, the timepiece disappointed me in the following areas: Presentation Quality Feel Weight of materials (I like a somewhat heavy watch) Quality of materials The appearance longevity After trying on the watch it did not match the presence of my Certina or any of my Omega Chronos. I also have a H2O GMT and the Xeric was no match. Even some of my Invicta automatics gave off a better visual presentation and feel when worn. So in the end it was not a timepiece that I would show off to my buddies who are also collectors. I have approx 18 timepieces and was hoping to add two of the Xeric's to my collection, the Scrambler and the Vendetta II, of which the latter looks impressive and bold. But my experience with the scrambler has thwarted any future purchases from this brand. Perhaps if the prices were in the low hundreds it may be worth a second look. But in this case, this timepiece has looks only and nothing else. For the collector who appreciates good craftmanship and wants something he is not only proud to own, but proud to wear the Xeric falls short of expectations, way short and at that price point. D. Cooper II”

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Posted 2 years ago

“Item never received. I’ve sent an email to xeric but haven’t heard back.”

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Posted 2 years ago

Hello Saumya, As noted on our website, we do answer emails in our of receipt, but not outside of business hours. Generally within 24 hours, and we also have live chat available if you require a response sooner. An agent has sent an email to confirm your shipping address and provide additional follow up information.

Posted 2 years ago

Xeric Watches is rated 4.5 based on 1,856 reviews