Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, #270, Provo, Utah
Rating: 4.53

4.5 Rating 1,856 Reviews

89 %

of reviewers recommend Xeric Watches

4.5

Based on 1,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Xeric Watches 5 star review on 3rd March 2026

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“don't see why I keep getting review emails on a watch that I have not even received yet just hoping my watch comes! can't wait to leave a review but gotta get the watch first”

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Posted 3 years ago

“I haven't recieved my watches! I'm still on line with shipper trying to figure out why you just drop such expensive order in front of the door, the whole street has an access to it...we live in a house, I hopped that you will request signature ....I'm giving you 1 star not for product quality but the logistics”

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Posted 3 years ago

Hi Sladan! We are so sorry for the issues you've had with the delivery. Please kindly note that our company unfortunately has no control over the courier including where they leave packages and how they conduct their deliveries. Standard shipping usually doesn't require a signature and in most cases the courier has no idea of how much the contents inside cost. I do apologize about the inconvenience of that. It does look like you've filed a claim with Route and that one of our team members has reached out as well through email. I hope Route covers your shipment and feel free to reach out to our team at anytime if anything goes wrong with your shipments in the future. We are always here to help!

Posted 3 years ago

“I have to this date still not recieved the watch which I paid in full. There is no trace of the package. Thank you”

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Posted 3 years ago

Hi Gabriel! We are sorry to hear you haven't received your watch yet. It looks like one of our team memebers has been assisting you with your package that's in still at Hungary's customs. The delivery unfortunately can't be completed until they can get in touch with you per the notification on Magyar Posta! We hope you are able to get in touch with them and receive your Leadfoot!

Posted 3 years ago

“Since 16 of February I'm still waiting for...”

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Posted 3 years ago

Thank you for your review! I hope you've been receiving our emails! Your order is still in transit and unfortunately has a recycled tracking number through the USPS, which is showing a previous customer's tracking. Please note that standard international orders are currently taking 28-45 days to arrive! Please don't hesitate to reach out to us at contact@xeric.com with any additional questions :)

Posted 3 years ago

“Still did not receive it. Its been a few weeks!”

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Posted 3 years ago

Thank you for your review! Please note that most standard international shipping is currently taking 28-45 days. So sorry for that inconvenience. Please feel free to reach out to us at contact@xeric.com at anytime with any questions or concerns, we are always there to help!

Posted 3 years ago

“the way a question is handeled does not sit well with me. i wanted to know what the status was of my order,and all i got was mails for making a claim. i don't wan to make a claim,i just want my watch,that seems to be stuck at customs in la airport!!”

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Posted 4 years ago

Hello! It looks like one of our team members reached out and replied to your email regarding your order! If you are unable to see it, please make sure to check your spam folder. Making a claim with Route is always recommended if you notice that your tracking hasn't updated, as it is the best way to get a replacement (or refund) if your order happens to get lost while in transit! If you file outside of their deadlines, they will deny it. I've filed a claim on your behalf. Please also note that most international shipments are taking a minimum of 28-45 days to arrive, sometimes more if there are delays. We appreciate your understanding. Feel free to take a look at the email we sent you and let us know how we can assist you further. Thank you!

Posted 4 years ago

“Was supposed to receive the watch in December but here it is February. Says that it has shipped but tracking info doesn't keep updated. I have always followed Xeric but I'm highly disappointed. May change whenever it arrives but for now, I'm not impressed”

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Posted 4 years ago

“The watch never arrived. My attempts to contact someone via email went unanswered. There’s no phone number available to call and speak with anyone.”

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Posted 4 years ago

Hi Thomas! I'm so sorry you haven't been receiving our emails. Can you check your spam folder to see if the emails we sent on Dec 28th, Jan 10th, and Jan 21st are in there? Your Tourbillon is a pre-order watch and isn't set to be shipped until March, as we've stated on the product page. I apologize for any confusion about that. Of note, any time an order is unshipped, you're welcome to request a cancellation and refund. Unfortunately, the chargeback process does take a lot more time. If you wanted a refund, we're happy to assist with that right away. You'll just need to close the chargeback and provide proof. Then I can refund. If you prefer to keep the chargeback open, it can take up to 60 days to be resolved. Please feel free to email or call our team at 925-820-4302. Hope to hear from you soon!

Posted 4 years ago

“The watch was delivered scratched. Total disappointment. Now I have to go through the steps of returning and replacing. Bomber”

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Posted 4 years ago

“Still haven't received the watch.”

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Posted 4 years ago

“Poor case and glass quality. Very disappointed by these basics for watch.”

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Posted 4 years ago

“My watch is over 2 months late”

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Posted 4 years ago

“Bought it months ago and it never came!”

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Posted 4 years ago

“After waiting 10 months the watch was allegedly shipped, lost and when given the option of replacement or refund I requested replacement... then I was advised "SORRY OUT OF STOCK" yet I get the same watch advertised every day but if I want to buy it now it is full price .. Thanks, Xeric Top Notch.”

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Posted 4 years ago

“STILL NO WATCH RECEIVED YET.”

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Posted 4 years ago

“Still waiting to receive my order. The order has been delayed no due to manufacturing issues. I also see based on customer reviews there is a problem with the ring that holds the choice of displays in place slips and moves when wearing the watch. This seems to be a problem from multiple reviews.”

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Posted 4 years ago

“I love the variety but delivery window is huge and based on my experience, not time telling worthy.”

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Posted 4 years ago

“J’ai commandé la montre en novembre 2020, 1 an plus tard je ne l’ai toujours pas …”

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Posted 4 years ago

“I bought the watch in may. They said I would receive it by September at the latest. It’s now November and I still don’t have it. I’m starting to wonder if I got swindled.”

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Posted 4 years ago

“I HAVE NOT RECEIVED IT I HAVE BEEN PAYING ON THIS SINCE MARCH!!!! I DONT HAVE THE WATCH YET!!!!!”

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Posted 4 years ago

It looks like our customer service team has been corresponding with you and giving you updates on your Vendetta! Your pre-order item should be shipping before the end of the month. If you have additional questions, we'll be happy to assist you at contact@xeric.com !

Posted 4 years ago

Xeric Watches is rated 4.5 based on 1,856 reviews