Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, #270, Provo, Utah
Rating: 4.54

4.5 Rating 1,980 Reviews

89 %

of reviewers recommend Xeric Watches

4.5

Based on 1,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat

About Xeric Watches:

We create watches that tell time differently by rethinking traditional displays and design.

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Xeric Watches 5 star review on 15th March 2026

Anonymous

Xeric Watches 5 star review on 14th March 2026

Anonymous

Xeric Watches 5 star review on 13th March 2026

David D

531

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“payment not take into account taxes , it's the first time i pay taxes from a command done in US”

Helpful Report

Hello! Thank you for your review. Countries outside the US may apply customs fees and/or VAT on goods purchased from another country. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout (shipping is excluded from these charges and is paid at checkout). This is all mentioned in our Terms and Conditions. We do apologize for the inconvenience, though! Feel free to reach out to our team at contact@xeric.com if you have any questions :)

“I’m really not pleased with my new purchase. It’s a lot smaller than the one from my original Xeric purchase which by the way does not work either. I tried to have this repaired but to no avail. I would really like to recommend to family and friends but because of these to issues I can’t.”

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“The watch came broken.”

Helpful Report

Hey David! We are sorry to hear about your watch showing up damaged. It looks like you've sent it back to our team and we've been trying to contact you to confirm whether or not you would prefer a replacement or refund for it! Let us know at contact@xeric.com what you would prefer and we'll be happy to assist you :)

“No news from my purchase, never got any message despite sending several requests. My watch seems to be close to Paris but I never got any call or any notice !!!! I am very disappointed - and unfortunately already owner of several Xeric watches”

Helpful Report

Hey Wilfrid! It looks like our customer service team advised you a few times to call your local post to keep your package available for pick up, due to the delivery failing. Unfortunately, if a package isn't collected and they aren't contacted by the customer, it will be returned to sender. Once it arrives back to us, we'd be happy to reship. We'll be in touch when it does!

“I purchased my watch on eBay, I only needed caseback screws from Xeric. When I was specific in text what watch I had and what screws I needed I was asked to send a picture of the watch to show the person I was talking to what it was. This wouldn't have been that concerning, except when I did finally get the screws, after having to check in months later as they had never arrived, they were either the wrong screws or manufactured poorly. The replacement screws I received were too tall on the head and dug into my wrist. So after my experience I just left the missing screws out rather than dealing with customer service again. The watch is ok, but has it's issues (battery doesn't last very long, ceracoat scratches easily, discoloration.". I just couldn't see myself seeking out another Xeric watch, definitely not at full retail. I'm also not sure why I got this email to review my recent purchase as the screw issue was over a year ago.”

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“don't see why I keep getting review emails on a watch that I have not even received yet just hoping my watch comes! can't wait to leave a review but gotta get the watch first”

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“I haven't recieved my watches! I'm still on line with shipper trying to figure out why you just drop such expensive order in front of the door, the whole street has an access to it...we live in a house, I hopped that you will request signature ....I'm giving you 1 star not for product quality but the logistics”

Helpful Report

Hi Sladan! We are so sorry for the issues you've had with the delivery. Please kindly note that our company unfortunately has no control over the courier including where they leave packages and how they conduct their deliveries. Standard shipping usually doesn't require a signature and in most cases the courier has no idea of how much the contents inside cost. I do apologize about the inconvenience of that. It does look like you've filed a claim with Route and that one of our team members has reached out as well through email. I hope Route covers your shipment and feel free to reach out to our team at anytime if anything goes wrong with your shipments in the future. We are always here to help!

“I have to this date still not recieved the watch which I paid in full. There is no trace of the package. Thank you”

Helpful Report

Hi Gabriel! We are sorry to hear you haven't received your watch yet. It looks like one of our team memebers has been assisting you with your package that's in still at Hungary's customs. The delivery unfortunately can't be completed until they can get in touch with you per the notification on Magyar Posta! We hope you are able to get in touch with them and receive your Leadfoot!

“Since 16 of February I'm still waiting for...”

Helpful Report

Thank you for your review! I hope you've been receiving our emails! Your order is still in transit and unfortunately has a recycled tracking number through the USPS, which is showing a previous customer's tracking. Please note that standard international orders are currently taking 28-45 days to arrive! Please don't hesitate to reach out to us at contact@xeric.com with any additional questions :)

“Still did not receive it. Its been a few weeks!”

Helpful Report

Thank you for your review! Please note that most standard international shipping is currently taking 28-45 days. So sorry for that inconvenience. Please feel free to reach out to us at contact@xeric.com at anytime with any questions or concerns, we are always there to help!

“the way a question is handeled does not sit well with me. i wanted to know what the status was of my order,and all i got was mails for making a claim. i don't wan to make a claim,i just want my watch,that seems to be stuck at customs in la airport!!”

Helpful Report

Hello! It looks like one of our team members reached out and replied to your email regarding your order! If you are unable to see it, please make sure to check your spam folder. Making a claim with Route is always recommended if you notice that your tracking hasn't updated, as it is the best way to get a replacement (or refund) if your order happens to get lost while in transit! If you file outside of their deadlines, they will deny it. I've filed a claim on your behalf. Please also note that most international shipments are taking a minimum of 28-45 days to arrive, sometimes more if there are delays. We appreciate your understanding. Feel free to take a look at the email we sent you and let us know how we can assist you further. Thank you!

“Was supposed to receive the watch in December but here it is February. Says that it has shipped but tracking info doesn't keep updated. I have always followed Xeric but I'm highly disappointed. May change whenever it arrives but for now, I'm not impressed”

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“The watch never arrived. My attempts to contact someone via email went unanswered. There’s no phone number available to call and speak with anyone.”

Helpful Report

Hi Thomas! I'm so sorry you haven't been receiving our emails. Can you check your spam folder to see if the emails we sent on Dec 28th, Jan 10th, and Jan 21st are in there? Your Tourbillon is a pre-order watch and isn't set to be shipped until March, as we've stated on the product page. I apologize for any confusion about that. Of note, any time an order is unshipped, you're welcome to request a cancellation and refund. Unfortunately, the chargeback process does take a lot more time. If you wanted a refund, we're happy to assist with that right away. You'll just need to close the chargeback and provide proof. Then I can refund. If you prefer to keep the chargeback open, it can take up to 60 days to be resolved. Please feel free to email or call our team at 925-820-4302. Hope to hear from you soon!

“The watch was delivered scratched. Total disappointment. Now I have to go through the steps of returning and replacing. Bomber”

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“Still haven't received the watch.”

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“Poor case and glass quality. Very disappointed by these basics for watch.”

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“My watch is over 2 months late”

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“Bought it months ago and it never came!”

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“After waiting 10 months the watch was allegedly shipped, lost and when given the option of replacement or refund I requested replacement... then I was advised "SORRY OUT OF STOCK" yet I get the same watch advertised every day but if I want to buy it now it is full price .. Thanks, Xeric Top Notch.”

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“STILL NO WATCH RECEIVED YET.”

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Xeric Watches is rated 4.5 based on 1,980 reviews