“Placed my order on the 11th Feb, received half of my order on the 11th March and had to chase them ever since for my missing item. Whatsapp "customer service" are rude, evasive and lie. Myself and my partner used to really like this company but now we will never use them again, theyve let themselves down massively, shame on them... Thieves...”
“Put My order in on March 10th, never received items so messaged customer service took the 3 days to tell me the courier company lost my items so they resent my order, which finally arrived on the 27th but my hoodie was not in the order so have had to message them again which I have not heard back from yet, worse thing is I didn’t even get an apology for messing up the first time, would not use again.”
“I never write reviews but I've never experienced anything like this. I ordered a sweatshirt back in early February, after just shy of two weeks of waiting (told 3-5 days) I received a jumper that was blue when I ordered red. After over 10 attempts to contact the company on different platforms I got a WhatsApp message saying they'll get a red one to me in 24 hours. Today (8 days later) I get a parcel that was torn to shreds but with a red jumper inside that is alot smaller that the blue one and has had the label cut out of it so that I wouldn't notice. PayPal have agreed to refund me but my time is more important than any of that. I'm waiting for a response from the company as to what to do next.
I would strongly advise you spend your money somewhere else.”
“Ordered early Feb 2021 and as before time went by and I received a phone call saying my items will arrive Monday due to covid etc they are behind.
Fully appreciated the phone call and even mentioned it to friends that the company contacted me not the other way around. Items will be here Monday. However nothing sent emails text messages on WhatsApp however the replies stopped. Messages are not being read.
I should have learnt from past experience but I genuinely like the products and decided to give them another chance.
They have got something special there a product that’s great and a lot of people want and desire, could have made a lot of business. It’s shame lost £46 down the drain.
PLEASE DO NOT ORDER FROM XPLOSIVEAPE SAVE YOUR MONEY PLENTY OF OTHER COMPANIES OUT THERE”
“Ordered 3 items for my son for Christmas early December.
Only two were received, as at 11 Jan third item still not received. Have sent 4 or 5 emails chasing missing item. Only the first one was replied to promising a tracking number the following day. This was never received. Given the other reviews with similar experiences I would advise to give this company a wide berth. I haven asked for a refund for the missing item and this has also been ignored!”
“Placed order late November received it 1st week January with all items the wrong size
Sent numerous emails asking how to rectify their error and still no replies
Quick enough to take payments though”
“Two orders made in Novemebr still unfulfilled. Numerous Emails, tweets and FB messages all ignored. Checked on Companies House website this morning.. Think they may have gone bust....CONKER SPORTS LIMITED
Matching previous names:
XPLOSIVEAPE
08913525 - Dissolved on 12 January 2021
22 Mandervell Road, Oadby, Leicester, England, LE2 5LQ”
“Do not use! My boyfriend has used this company for years and was recently taken over by someone new and we’re still waiting for products we ordered over 6 weeks ago and still not had any responding emails apart from one to say Ant had recently taken the business over. Appalling service, product was for a birthday present at the start of December and its now nearly second week of Jan. Now want to just give up and get our money back but can’t even get that back!!”
“1 month since ordering on a 3 dat delivery promise. Told twice it was being dispatched and now not responding to any requests for information on the order. Shoddiest service I've ever received, feels like a scam. Opened a case with PayPal to get a refund. Don't waste your time or money with this company.”
“Ordered from here many times in the past and never had an issue, however ordered items in October and still waiting to receive them. Eventually get replies to emails stating they are resending items, but still yet to receive. Shocking”
