Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,761 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and unusual products at reasonable prices and delivered promptly.”

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Posted 3 years ago

Hi there, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear your Yappy experience was a 5* one, and we sure hope to see you again soon! Best Wishes, Amanda

Posted 3 years ago

“My husband loved his personalised Christmas card. It was lovely good quality card. Delivered in record time taking into account the December postal strikes! Thank you Yappy another excellent purchase.”

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Posted 3 years ago

“Yappy are pawsome! Everything of a high quality. Completely original. Great customer service. If you’re looking for something different try Yappy.”

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Posted 3 years ago

“Products are always great and excellent quality. Good service”

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Posted 3 years ago

“All pleased with your gifts.”

Yappy.com 5 star review on 1st January 2023

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Posted 3 years ago

“My wife loved the books on our fur babies. Really good quality and very happy.”

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Posted 3 years ago

“We have found Yappy to be a first class shopping experience, easy to use, reliable ( in spite of the postal disruption) and excellent customer relations.”

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Posted 3 years ago

“Ordered month ago and it never arrived”

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Posted 3 years ago

Hi Paulina, Thank you for taking the time to leave us this review. I have looked into this and can see that the delivery address on your order was incomplete and missing key information including a building number and street name. This would have been reflected on your confirmation emails, and I do apologise if this was missed at all after purchasing. Due to the addresses being incomplete, Royal Mail have been unable to deliver your items as they were unable to determine the correct delivery address, and these were returned to us. All items were returned to us and have been resent today, so should be with you over the coming days. If you require any further assistance please do contact us. Kind Regards, Rhian

Posted 3 years ago

“Lovely product range, and personalised adult jumpers are very good quality. I have only just started shopping with Yappy but was very satisfied with the customer experience and will no doubt be returning to the site for cute gifts.”

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Posted 3 years ago

“Took a while to get here but when it came what a nice pressie for my Doberman. He took to it straight away and looks good on it. Easy to fold and pack away and will be coming on holidays with us! Good product thank you!”

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Posted 3 years ago

Hi Nick, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you woofed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 3 years ago

“I’m always dubious about random shop adverts on insta but Yappy didn’t disappoint. Great products ordered. Arrived in time and I was extremely surprised by the outstanding quality of the products. Will definitely shop here again.”

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Posted 3 years ago

“Brilliant service for making pet personalised cards. Very high quality.”

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Posted 3 years ago

“Website is very easy to use and feels very personal selecting the appropriate animal. The quality of the cushion is great, we had a new addition to our fury animals so we have quickly ordered another so they don't feel left out ☺️. I've marked the delivery as over 7 days but this was purchased during the postal strikes and over Christmas.”

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Posted 3 years ago

“Nice products”

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Posted 3 years ago

“No he didn't has he didn't get a birthday card this year and neither did his human Mum and Dad , poor service from you at Yappy.com.”

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Posted 3 years ago

Hi T Cawkwell, Thank you for leaving your thoughts. I do apologise for the experience had. Please rest assured that our Customer Care Team is available to investigate this further for you. Best Wishes, Josh

Posted 3 years ago

“Thanks for you for your products see you in new year 2023”

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Posted 3 years ago

“The best gifts”

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Posted 3 years ago

“Very good quality although a little expensive.”

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Posted 3 years ago

Hi Sally, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Josh

Posted 3 years ago

“Roly loved his beer and popcorn, great product and service”

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Posted 3 years ago

“Great item with a personal touch.”

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Posted 3 years ago

Yappy.com is rated 4.9 based on 26,761 reviews