Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,761 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought personalised mats for our 2 dogs, they look brilliant, arrived quickly and everyone admires them.”

Helpful Report

Posted 3 years ago

“Hugo is 2 today and I’m sure he loved his birthday card.”

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Posted 3 years ago

“excellent, Ralph was over the moon and very excited”

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Posted 3 years ago

“Angus’s mummy loved his new bag. It now holds everything Angus needs for his puppy walks.”

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Posted 3 years ago

“Bought bag for dog walks, strap much too short, (needs to go across body), 'snap on' picture front easy for you, will get lost / rusty and not worth the cost for me. I was given the impression it would have the dogs name on it ... but his name only used for nagging email. Present for my mother, she smiled, but it has been put away and she prefers to use old battered bag, despite needing a new one. Lucky to get a 2 actually...”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order. We do state the measurements for the length of the strap on our walking bag within the product description, as well as illustrating that the front flap of our walking bags is removable for easy cleaning, so I do apologise if this was missed when ordering. We ask for the pet's name as part of the registration process so it can be used to personalise your shop and show previews of items that are personalised with the name. I can see the bag you purchased from us is personalised with your chosen icon only, and I do apologise for any confusion caused. We really do appreciate all the feedback we receive, and I have passed your comments over to the relevant team for consideration. However, if you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Kind Regards, Rhian

Posted 3 years ago

“The 'Where is Fern' book was well received and is causing much amusement trying to find the various items as well as spotting 'Fern'.”

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Posted 3 years ago

“Loved our Barkboozle game. Think the whole family will be getting as gifts for Christmas.”

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Posted 3 years ago

“Product was good. Just a little too slow on the delivery even with postal strikes. Easy site, pleased overal.”

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Posted 3 years ago

Hi Stewart, Thank you ever so much for taking the time to leave us this woofly review! It's fantastic to hear you woofed your pawchase, and we really do appreciate all the feedback we receive! I have passed your comments over to the relevant team for consideration. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 3 years ago

“Lovely Website & so geared to all animal lovers if you're wanting a gift for your pet or a pet lover this is a Website for you”

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Posted 3 years ago

“Love everything Yappy.com Always good quality and easy to order.”

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Posted 3 years ago

“Yappy personalised gifts are great! I've bought the treat tin for my dog and the dogs of my friends. My latest gift to myself and my dog are the personalised lead and collar hanger. Practical and attractive too. Highly recommended for quality and service.”

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Posted 3 years ago

“Always happy with anything I buy.Always excellent quality and service.”

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Posted 3 years ago

“Good quality products. Great service”

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Posted 3 years ago

“Good quality easy to use website to create a unique card”

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Posted 3 years ago

“Very nice dog food mate with lovely photo”

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Posted 3 years ago

“My granddaughter has a cockapoo, and I buy things for her to give to Willow. She cried when she opened the Where’s Willow book!”

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Posted 3 years ago

Hey Susie, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 3 years ago

“It’s items are fun and there’s a great selection anand everything arrows on time”

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Posted 3 years ago

“The card for Ripley's poorly dad was brilliant. Very high quality and really cheered him up, even though he is still in hospital.”

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Posted 3 years ago

“Ordered a bed for my miniature schnauzer. It’s great quality and she loves it as it’s really warm and cosy. Highly recommended. Excellent service and delivery as always.”

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Posted 3 years ago

“Have shopped with Yappy several times now and always been delighted with the goods and service. The web site is a joy to navigate and I always seem to end up buying more than I planned - no regrets at all! Thanks Yappy you are a pleasure to do business with.”

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Posted 3 years ago

Yappy.com is rated 4.9 based on 26,761 reviews