Pet Supplies Warehouse Ltd Reviews

Name: Pet Supplies Warehouse Ltd
Address: Pet Supplies Warehouse Ltd,Unit 32 Carrwood RoadGrange Lane Industrial EstateBarnsleySouth YorkshireS71 5ASUnited Kingdom, Barnsley
Rating: 4.60

4.6 Rating 1,352 Reviews

90 %

of reviewers recommend Pet Supplies Warehouse Ltd

4.6

Based on 1,352 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0207 118 0745

Email:

enquiries@petsupplieswarehouse.co.uk

Location:

Pet Supplies Warehouse Ltd,Unit 32 Carrwood RoadGrange Lane Industrial EstateBarnsleySouth YorkshireS71 5ASUnited Kingdom
Barnsley
S71 5AS

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Pet Supplies Warehouse Ltd 5 star review on 17th September 2021

MRS BETH MUSGRAVE-CROW

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow to despatch goods. I phoned 3 times to ask where my order was but the proprietor didn't return my calls. An agency takes the phone calls and can't answer any questions. Finally my order was sent to an incorrect address!”

Helpful Report

Posted 6 years ago

“When I placed my order, you have to wait for a response to say it’s despatched. I didn’t hear anything for days. When I called to chase, they said they couldn’t tell me when it would be despatched , so I asked to cancel the order. They said they couldn’t cancel either as despatch needed to do that. I asked to be out through, no we can’t do that either. I emailed to say please cancel and refund my order as I have ordered direct with Eden and it’s coming next day. Low and behold. I got no refund and the goods got despatched the following day. So I have twice as much as I need and they haven’t followed and guidelines for distance selling. I wouldn’t use them again. Appalling service.”

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Posted 6 years ago

“I'm still waiting for a call back regarding the damaged bag I have received.”

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Posted 6 years ago

“Food arrived late. Rude staff.”

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Posted 6 years ago

“Ordered dog food on a Wednesday but it didn’t arrive until the following Tuesday and that was only because I emailed them on the Monday when it hadn’t arrived! Received a rude reply by email with no apology, so emailed them again and asked for an email address for complaints dept. Still awaiting this!! Will never use again.”

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Posted 6 years ago

“Still haven't received my dog basket- and have emailed you with no reply. Impossible to find a telephone number to contact you...”

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Posted 6 years ago

“Still waiting for a delivery over a week since I placed the order”

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Posted 6 years ago

“After 10 days and no sign of goods or contact from company, order cancelled. No call back after first call to ask what was happening but on second call a few days later got through to cancel. Apparently goods out of stock.”

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Posted 6 years ago

“Still haven't received the dog bed. According to your delivery company it arrived last tuesday. Now I have to spend my time trying to track it down. Not good.”

Helpful Report

Posted 7 years ago

Hi Natalie, We dispatched this item after 48 hours to UK Mail. They should take the details you give us when ordering and inform you of the delivery process. It's a next day service essentially, depending what time you ordered. We cannot take responsibility for the item once dispatched, have you called or emailed us to mention the item hasn't arrived? The 1 star review here is for our business, so website experience, products, prices and communication should hopefully be considered. Have you left a review with UK Mail? I hope you will consider giving us a few more stars and if you need help getting answers from UK Mail please ring us on 0208 819 1487. Kindest regards, PetSuppliesWarehouse.co.uk

Posted 7 years ago

“My order was not delivered I think it was the address was incorrect by one letter. I repeated wrote to both pet supplies and their courier service. To this day 7days late I have still not heard from pet supplies even though they have my email and phone number. Nor have I received my money back. Obviously they do not care. A very poor service indeed.”

Helpful Report

Posted 7 years ago

Hi Annabell, Unfortunately, we hadn't heard anything until this review came through. Upon seeing the review we contacted you and UK Mail and can confirm the address was entered incorrectly by you at the time of purchasing. Unfortunately that's what caused the problem. We have refunded the full order and hope you visit us again. Kind regards, Pet Supplies Warehouse

Posted 7 years ago

“money taken out of my account on the 18.11.16 still not received the dog bed”

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Posted 7 years ago

“Took 9 days to receive item,ordered item on Monday was told item was dispatched on Friday, was lied to as it wasn't dispatched till Tuesday as it had the tracking number on it. If the item isn't in stock let the customer know don't fob them off with lies!!!!”

Helpful Report

Posted 7 years ago

Pet Supplies Warehouse Ltd is rated 4.6 based on 1,352 reviews