Pet Supplies Warehouse Ltd Reviews

4.6 Rating 1,352 Reviews
90 %
of reviewers recommend Pet Supplies Warehouse Ltd
4.6
Based on 1,352 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Pet Supplies Warehouse Ltd Reviews
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Phone:

0207 118 0745

Email:

enquiries@petsupplieswarehouse.co.uk

Location:

Pet Supplies Warehouse Ltd,Unit 32 Carrwood RoadGrange Lane Industrial EstateBarnsleySouth YorkshireS71 5ASUnited Kingdom
Barnsley
S71 5AS

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Ordered a cushion which never arrived. Eventually someone answered the phone and I was offered an immediate refund….but I’m still waiting for it two weeks later. Emails never answered. Appalling customer service.
Helpful Report
Posted 2 years ago
If I could score lower I would - took my money and have never delivered anything - no response to email, no one answers the phone - not even sure this isn't just a scam front! Avoid!!!
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Posted 2 years ago
Scammers take money don't deliver goods. Don't answer phone or reply to emails AVOID
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Posted 2 years ago
Pet bed ordered in October, nothing ! No response to emails, no answer to phone calls. Wish I’d read the reviews before ordering. Just hoping PayPal can help me get my money back.
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Posted 2 years ago
You are basically taking peoples money with no intention of delivering - I ordered two dog beds in October - no sign of them - no answer when you ring - no reply to emails a complete rip off - dont get ripped off like I have been and it seems I am not the only one. Just wonder if trading standards could help us all ?
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Posted 2 years ago
No communication, no order delivered
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Posted 2 years ago
NOT HAPPY - AVOID It would appear I am in the same position as a lot of people who reviewed, in that I also received acknowledgement of my order straight away advising of a 20 day delivery time. Well past that estimated delivery now and all my emails sent have not been responded to and neither can I get through on the telephone number provided. I'm so past wanting the Dog collar now I would just prefer a refund.
Helpful Report
Posted 2 years ago
It would appear I am in the same position as a lot of people who reviewed, in that I also received acknowledgement of my order straight away advising of a 20 day delivery time. Well past that estimated delivery now and both my two emails sent have not been responded to and neither can I get through on the telephone number provided. I'm so past wanting the bed now I would just prefer a refund but beginning to wonder after reading all of this if that is likely?
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Posted 2 years ago
It seems suppliers to Pet Supplies Warehouse have not been paid and one presumes are not restocking to the company, which is why myself and others have not received our products. It seems criminal that they are still taking orders when there is no prospect of the product being supplied.
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Posted 2 years ago
Like so many other customers, i bought an earthbound dog bed 27/09/2021. I have not received the bed yet and not heard back from pet supplies warehouse, despite numerous emails sent. I feel totally scammed. Avoid at all cost.
Helpful Report
Posted 2 years ago
I have had an Earthbound dog bed on order since the 8th October. I was informed immediately that there would be a delay of up to 20 working days, even though payment was taken immediately. That time period is now up & I’ve received no further communication. I have tried emailing, contact via there web site and telephone. No response to any, and no one picks up the phone. Looks like I’ll be contacting my bank to pull back the payment. Looks like I’m not the only person recently.
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Posted 2 years ago
Placed an order for 3 earthbound blankets on 28th July, had email informing me of up to 20 days delay; here we are beginning of November and nothing, no replies to my 2 emails enquiring about an update and subsequent refund, still nothing! Tried ringing the telephone number and its always engaged! What do I have to do to get some acknowledgement????? Post an irate review on their website might get some response!!!!!!!
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Posted 2 years ago
I ordered cushion inners for my dogs baskets on the 27th June for about £ 57. I am still waiting for delivery. Is this a SCAM. Shocking. Stay away
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Posted 2 years ago
Very disappointed. Product received was of good quality but not the size advertised on their website. After speaking to them they acknowledged the discrepancy; the size of a filled or unfilled dog cushion was different but no mention was made of this in the information given and I was not ordering an unfilled cushion! They immediately updated the information on their webpage to reflect the correct sizes after our conversation. This was of no help to me as they refused to refund the return postage even though they were at fault. A pity as I would have re-ordered the product in the correct size if their response had been more positive.
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Posted 2 years ago
I haven’t yet received my order... placed in a match and said dispatched 10 days ago. Still no sign. Feeling annoyed
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Posted 2 years ago
I’m grateful to finally receive my second v delayed (3 month delay!!!) dog bed package. I found notification very poor. I advised my change of address 3 times and had one confirmation reply yet still my package was sent to my old address. Very luckily a friendly neighbour helped me out and I did a 2 1/2 hour round trip drive to collect it. Really really disappointing service - imagine if I hadn’t got that nice neighbour - so despite Earthbound beds being lovely I won’t buy from this supplier ever again and will source elsewhere. Cannot recommend this company
Helpful Report
Posted 3 years ago
Took order for goods and told approx delivery period of 7-20 days. This was not fulfilled. Sent numerous emails and received no response. Telephone not working - unbelievably long period of time. Sent email cancelling and asking for money back - no response! Then a few days later received a emails saying the goods have been despatched - arrived finally. Will not use then again and advise others to not too.
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Posted 3 years ago
Customer service very poor Would never use them again
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Posted 3 years ago
Been waiting 6 weeks for an Earthbound bed. After a numerous of un answered emails asking for the whereabouts of the item I decided to call them. I was then hung up on repeatedly without conversation. Today I have finally received a reply stating that I won't receive the bed for another 2 weeks. Completely unacceptable to wait 2 months for a £100 dog bed with zero updates or contact on your behalf.
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Posted 3 years ago
Terrible company to order from, it took 2 and a half months and a paypal dispute asking for my money back to get my dog beds, I do not recommend pet supplies warehouse and will never buy from them again
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Posted 3 years ago
Pet Supplies Warehouse Ltd is rated 4.6 based on 1,352 reviews