“Great service from YourRepair. The engineer arrived on time and did a first class job. We wouldn't hesitate in recommending YouRepair for anyone requiring boiler and central heating cover”
“lorna ditchfield dealt with me to set up home emergency cover and was very imformative and helpful. I hope your response in case of a boiler breakdown is as efficient as she promised. all in all I am happy with policy and price.”
“It took three days to get my problem sorted. It is unbelievable as home emergency work. sent engineer job on second day. confirmed with engineer at same day but he didn't show up at the end of day. he lied to me that he didn't receive paper work. Then got my issue sorted on third day and I was charged £90 eventually. and won't allow me to cancel today , as I still need to pay for full year. rubbish company!!”
Hi Ning,
I'm sorry to hear you're unhappy with the service you've received.
Whilst I can't go into specifics concerning your account here, I would encourage you to contact the team who would be able to explain any of the points you raise in more detail. We're open Mon - Fri 8am - 7pm and Saturdays 9am - 2pm at 0330 223 4422.
Victoria
Aftercare Team
“Had a boiler problem with boiler onThursday afternoon. Local tradesman on site at 0930 on Friday morning. Job sorted by 1030. Excellent service. Quality engineer.”
“I only booked the call out in the morning and the engineer contacted me a couple of hours later. Popped around to check the fault and returned 2 hours later to carry out repair in a speedy professional manner.”
“The engineer called to arrange to service the boiler for Saturday afternoon, he arrived on time true to his word. I can’t tell you how great that is not having to take time off work for an engineer that doesn’t turn up. This is the first time I’ve used YourRepair and I’m very impressed.”
Hi,
Thank you for leaving a review of your experience. I'm glad to hear that the engineer made an appointment that was convenient for you.
Lorna
Aftercare Team
“Engineer turned up on specified day did an efficient job and was generally neat and tidy. The only thing I would like is for a tighter time frame to be given for day of visit.”
“Very friendly help person in renewal team. Happy with service and information she provided. I have been with them a year now signed up for 12months more.”
Hi,
Thank you for leaving a review of your experience, I'm really pleased to hear that you are happy with our service and have signed up for a further 12 months.
Adam
Aftercare Team
“Dear customer Service review Team,
I spoke to Victoria, who was extremely helpful and explained your service levels in great detail. She was very open and did not hide any points. I liked her tone and clear explanation, which lead me to make my decision to go with your services.
Victoria is a credit to your department & you need to look after her, please do share this review with her.
Thank you again,
Dev Nayyar”
