“My previous supplier hiked their charges and had poor customer service. I have been so bowled over by the customer service I received today from Lorna. The sign up process I did a few days ago was simply easier than my expectations. So far I’m extremely happy with price, contract and their good old fashioned customer service.”
“Very impressed with this company. First I received a text telling me my boiler service had been passed onto the engineer. The engineer then called to arrange an appointment and on the day he phoned to advise what time he would be with me.
He carried out the service and showed me the various parts he was removing and cleaning.
when he had finished he showed me pictures of my boiler on his phone in various stages of strip down. A very nice genuine guy and did a great job, thank you very much Your Repair 10/10 and five stars for customer service. Best I’ve ever had come to the house over the last 10 years!”
“Not fair to bind your customer on further 12 months renewal contract. If they haven’t claimed they should be allowed to move. Also, this legal binding not specified on the renewal remainder.”
Hello,
I'm sorry you feel this way - we do make our terms as clear as possible.
I can't go into the specifics of your account here, however if you'd wish to discuss in more detail, we'd be happy to talk. We're open until 7pm today on 0330 223 4422.
Victoria
Aftercare Team
“Sam the Ideal Boiler service engineer who completed the repair, was excellent, helpful, conscientious and thorough - a true craftsman. Not only did he do all that he could under the contract, but helpfully pointed out what needed to be done for the benefit of my system that he was unable to do. He actually got back to the office to check that he coudn't do the needed extra work!
The previous service repair man did a good job of what he came to do.
I have only given 4 *s not 5 - commensurate with Sam, because of the now 5-6 calls I have made to your telephone staff for one reason or another, the last two have been excellent, courteous, helpful and "present"(in the sense of communicating genuine helpfulness, rather than the required response) obviously doing their best to be true support staff and resolve my concerns - a credit to you. Sadly that does not describe the other staff I dealt with, who varied betweeen obstructive "jobs worth" in one case, to doing what they had to, communicating that they would rather have been doing something else. Hopefully, they have moved on, or been successfully retrained.”
“The Service Engineer kept me informed about the date & time he was coming, plus he carried-out a full clean of the boiler.
Have pass-on the contact details to family, who are being over charged by British Gas.”
