“Waited in all day for the engineer to service my boiler- no show, on getting hold of the engineer I am told that the job had been cancelled by Your Repair. This is after trying to get this appointment booked, being sent emails to say that I had not responded to phone calls/emails to organise for the service when in fact I had not received any emails apart from the initial welcome ones. Not brilliant service, especially as I am a new customer, I now have to wait for someone to contact me to arrange for another engineer to complete the service. Not holding out much hope”
Hi Karen,
After looking into this matter on your account with us, I can see that the job was cancelled with the engineer as we were not informed that the appointment had been booked with you.
I can assure you that this is not our standard level of service and we are working to have your annual boiler service completed as a priority.
I would like to apologise for any inconvenience caused.
Kind regards
Caroline
“0nly just filled my application form in v streatforword and clear everything explained Web pages v easy to use .compared to british gas.hope i have made a good decision moving time will tell”
Hi Peter Johnson,
Wow! Thank you for leaving us an incredible review! We’re super happy to hear you’ve received a 5* experience with us!
Thanks,
Brooke
“So far, so good. Registration straight forward as are guides to boiler care cover guides. We'll see what happens when/if actual service required. Hopefully it will be 5 star service.”
“I am moving from British Gas due to bad service. Joining experience with yourepair was very good, my call was responded very quickly and I spoke to the real person than going through the painful experience of dealing with robots on online chat.”
“No problems with completing information requirements on web, I hope that if we are unfortunate enough to require to use the services this proves equally good service as this and the majority of reviews state”
Hi Ian McGregor,
Thank you for leaving us a great 4* review!
I can see one of our Customer Service Team is currently in the process of sorting your service for you.
Thanks,
Brooke
“I have just joined Your Repair online which was very easy to arrange. Prices are excellent. Let's hope that if I ever need a repair the service is just as good.”
