Hi,
Thank you for taking the time to leave a review we really do appreciate it! I'm glad we managed to fix your boiler promptly. We're always happy to help.
Victoria
Aftercare Team
Hi Mr Hinds,
We're really glad to hear your boiler is back up and working again!
Thank you for taking the time out to leave a review.
Victoria
Aftercare Team
Hello,
I'm sorry you feel this way - we do make our terms as clear as possible and encourage our customers to ensure that the cover is suitable for them before signing up. Like most companies, there are things we simply can't cover, but will always help where we do provide cover.
If you wish to discuss with us further, please do call on 0330 223 4422 - we're here until 7pm.
Tom
Aftercare Team
“Warning to customers. YourRepair will not service your boiler and heating at once you join or the date you want. Secondly they ask you a lot of technical question before the sent you an engineer. Thirdly you are liable to pay £90 for faults they deem that could have been avoided. I am not sure why are we paying them over £284 pounds for.”
Hello Elias,
I'm sorry to hear you're unhappy with the service you've received so far.
Concerning the boiler service, we do clearly state in our terms that we will contact you to arrange your annual service between the months of March and September, which ensures your boiler is in top condition for the upcoming winter.
We ask a few simple questions prior to arranging an engineer to establish whether this is something we can resolve over the phone by ensuring simple checks on boiler controls for example have been completed. We want to get you up and running again as soon as possible and in many cases, a simple user task can fix the issue.
Whilst I can't go into specifics concerning your account here, I would encourage you to contact the team who would be able to explain any of the points you raise in more detail. We're open Mon - Fri 8am - 7pm and Saturdays 9am - 2pm at 0330 223 4422.
Tom
Aftercare Team
“The engineer was great he told me everything that was wrong with my boiler and fixed it for me thank you to him and to your repair for getting him out in good time”
Hello Mr Hinds,
Thank you for your review - it's great to hear that the engineer was able to run through the repair with you. Appreciate you taking the time out to leave us your comments.
Tom
Aftercare Team
“I submitted my claim on line for leaking boiler and YourRepair sent engineer called Amit, he looked at the boiler and released some pressure through radiator. He is polite and efficient. I can rely on YourRepair. Thanks YourRepair”
Hello,
Thank you for your review - we appreciate you taking the time out to leave your thoughts. I'm glad that we were able to help with your repair.
Tom
Aftercare Team
“I have just spoken to Victoria to arrange Complete Home Emergency Cover. She was very helpful and very knowledgeable about the product. This made the process quick and easy.”
“With one phone call my leaking boiler was fixed in under 24 hours. The engineer was prompt, polite and ordered the part for replacement. Installing and tested the boiler before they left. Its great value for money and offer the same service (if not better) than the expensive competition. I feel safe knowing my boiler is fully covered. Thank you👍”
Hello,
We love hearing about how we've managed to help our valued customers, thank you for leaving us your comments! I'm pleased to hear the engineer did such a great job.
Thank you for taking the time to leave us a review.
Tom
Aftercare Team
