“I rang up to cancel my policy and I spoke to a fella named Adam he advised me to stay with yourRepair as they would cover my boiler even if it made a noise so I took the policy out at 16 pounds a month .My boiler started rattling last night put in a claim was told not covered as my boiler had to fail completely.What rip off merchants”
Hello,
I'm sorry to hear that your claim was declined. It may well be due to some of the information that you provided so I would recommend giving us a call this morning to discuss the nature of the fault with someone. You can contact us on 0330 223 4422 - we're here until 7pm.
Tom
Aftercare Team
“Decided to take landlord insurance as have cover for my own home.Spoke to a very helpful woman who was clear and concise.Got cover easily and at a great price.”
“Have decided to take landlord insurance as currently have your repair for my own home.Spoke to a lovely woman who arranged cover very quickly and at a great price.”
Thank you for your review Junedaisy! I'm pleased to hear that you've decided to take our landlord cover based on the homeowner plan you already have. We're here if you need us!
Tom
Aftercare Team
“Rang to confirm my contact details spoke with Adam who was cheerful, pleasant and very helpful I've only experienced good manners and no wait time for my call to be answered
Great customer service team just what you want when your calling a company”
Thank you for your very kind review! I'll pass your comments onto Adam, who will be pleased to read them i'm sure! I'm glad we were able to assist.
Tom
Aftercare Team
“The customer's service was wonderful. Donna handled my case, and she hardly took a minute to complete the deal.
She is a decent girl and knows her job. He was very polite, humble and active.”
“First time ever to claim on any boiler/central heating. Went well, emailed in first instance as was out of hours on a Friday and as notified a plumber called me within 24 hours. He came out and sorted issue in good time as was very helpful. I am a happy customer so far. Its worth reading all the t's and c's as some items are not covered as they were for me on another supplier but with the savings overall it may just be worth it in the end.”
Hi Danielle,
Thank you for your feedback, we're glad that we were able to help you out to your satisfaction. We appreciate you taking the time out to leave us a review!
Tom
Aftercare Team
“First time I have had to male a claim so was not sure what to expect .
We have had a problem with our boiler and it was fixed today but are coming back at the end of the week to make a further repair that was needed . Excellent customer service , and seem to go the extra mile by making those extra phone calls that a customer needs to be reassured .
Many Thanks .”
Hello,
Thank you for your review. We're always available on the end of the phone to log a claim also! I'm happy to hear we've managed to fix your problem and you're pleased with the service you've received from our team.
Tom
Aftercare Team
Hi Elaine,
Thank you for the lovely review, we're glad you were pleased with the service you received on the phone! We appreciate you recommending us!
Tom
Aftercare Team
