“3 times telephoned to arrange for gas safety certification; 3 times you deny receiving the call but will now arrange to send an email so I can contact the engineer. 3 such emails failed to materialise.
Gas Safety Certification is a legal obligation for Landlords; you clearly have no understanding of the importance of ensuring landlord compliance. You SHOULD, given we are paying you to provide this service.”
Good afternoon Sally,
I sincerely apologise for the service that you've received regarding your gas safety certificate. We can't go into the specifics of your account here, but i'll arrange for a senior member of the team to call you today.
Tom
Aftercare Team
“Simon sorted the worrying problem out on our boiler.
Having to cope with things as we get older is very hard but knowing I have yourepair to be there for me when I need help is wonderful. Simon was brilliant.”
Hi Linda,
We know how important your boiler is to you and how problematic it can be when things go wrong. I'm glad to hear that we've been able to fix things for you - i'll make sure Simon gets to see your positive feedback - thank you!
Tom
Aftercare Team
“Had my first repair done to my heating system today. The service was very good, very prompt and the Guy who came to do the job was lovely. So far all is well, pleased it went so well.”
Hi Pauline,
Thank you for the positive review! I'm pleased to hear that everything went well and we were able to resolve your issue.
Tom
Aftercare Team
“I researched a lot before singing up with a service and nothing so far I am ok with the service I have signed up but not with YourRepair. I don't know I feel not good with them. But my mistake is I signed for 3 years just a moth a go but when I tried to cancel my contract asking me to pay for whole 3 years premium. I have not claim a single one yet.
Just trying to claim one problem with electric on 27 March 2019. The Engineer called me on 28 and said he will be arrive 29 between 10-11 but call me on 29th Morning that he will arrive between 3-4 and got another call at 4:30 and said he won't come and asked me to book another Engineer. Everyone said time is money but when it comes to Customer, our time is useless and not worthy. Canceled all appointment, work and everything. I am still trying to find a way to cancel with YourRepair. My monthly fee is £29 and they are looking to get £1000 from me if I cancel. Will trying to find a solicitor to see what is my option because it is not right. I mean to pay some premium to cancel is acceptable but not £1000.
So please be careful when you sing up with this company. I mean you will see a lot of 5 stars review which they are forcing people to review. Do not know whether they are genuine customer because you can create thousand of fake email id.
My sister has British Gas and asked me to go with British Gas but I thought I would like to give it a go. But no..”
Hi Zay Yar,
I'm sorry you haven't been happy with the service you've received so far, we aim to provide a service that all of our customers are happy with. I'm unable to go into specifics regarding your account on here, but i would strongly recommend calling into our Claims Team this morning (we're open now until 7pm) to discuss your claim.
Sometimes due to circumstances outside of our control, engineers are unable to attend at the time they stated. In these instances, we'll always ensure that we arrange for another engineer to attend as soon as we can possibly get one to you.
In respect to our reviews, we pride ourselves on our star rating and the fact that we can trace most back to genuine customers of ours - highlighted by the 'Verified Reviewer' tags on the review. Like yourself, we invite all of our customers to review us, whether positive or negative so that we can learn and improve our service.
We'd love the opportunity to fix your issue - please do give us a call on 0330 223 4422 so that we can help.
Thanks,
Tom
Aftercare Team
“Spoke with Donna, cust service, to set me up on a new account. 5mins all it took, dealt with my enquiry, explained it with detail politely and clearly. Now up and running instantly. What I was looking for, quick efficient service.. Thank you.”
“Very happy I've taken out a policy with YouRepair. I've had a call out and repair resolved so quickly.
Service the best I've had since having my boiler.
Would definitely recommend to others.”
“My father was very impressed with the service having previously been a British Gas Homecare customer. Checked all radiators and boiler and even hoovered up afterwards. Very friendly.”
“I have not yet had reason to use YourRepair but the set up process was easy and efficient. I was impressed with the fact that I had a follow up call within a week if setting up my plan to enquire as to whether I had any questions or concerns. My questions were answered on the spot. Very promising!”
Hello Linda,
Thank you for your kind comments, we're pleased that you're happy with things so far! Hopefully you won't need to use us, but we're always here if you need us.
Tom
Aftercare Team
“Can’t review on any call out yet ... fingers crossed I don’t need you. What I can do is comment on how easy it was to set up online. Very happy with price also.”
Hello,
Thank you for your review - fingers crossed you don't need us either, but it's always nice to have peace of mind just in case!
We're happy to have you with us and appreciate your comments.
Tom
Aftercare Team
