“So far, so good. I have only just set up an account but I phoned straight after to ask a couple of questions and had a very friendly member of staff talk me through my options.
Thank you.”
“Thanks to your excellent Customer Advisor Oliver....he was able to set me up on the correct Plan and relieve my confusion for which I am very grateful.”
“At 1035 on July 6th your repair colleague Jon ‘locked in’ a price on an upgrade. It was too soon then, but when I called back it was too late. May I suggest the sales department is more proactive and calls when good customers ask for a facility. After years of loyal custom over three accounts, I’m disappointed. I’ve been required to take out a new contract at a higher price.”
“Service / price/month I selected has not been followed through into the price on the emailed service provided (Home plus, online price£14/mth vs £18 on the email)”
