“At 1035 on July 6th your repair colleague Jon ‘locked in’ a price on an upgrade. It was too soon then, but when I called back it was too late. May I suggest the sales department is more proactive and calls when good customers ask for a facility. After years of loyal custom over three accounts, I’m disappointed. I’ve been required to take out a new contract at a higher price.”
“Service / price/month I selected has not been followed through into the price on the emailed service provided (Home plus, online price£14/mth vs £18 on the email)”
“Wanted to arrange a boiler service which is contractual but wouldn’t carry out as this needs to be conducted between march and September. Been with you for several years and we’re not aware of this”
“Marion, I think that was what her name was, she was very professional and courteous on the call. I changed my plan and start date during the call even though we had passed that stage in the conversation. She went back on her system to accommodate my afterthought request to suit what I needed. She was polite and seems knowledgeable on smoothly setting up my policy. Appears to have a likeable personality and accommodating.”
“Very good value for money. Can't comment on their response to a breakdown as haven't need them yet.
When buying the site, didn't explain that boiler service will be done after 12 months from the start of the cover. Also, when I got to the payment summary, the excess selected was shown but the monthly payment wasn't shown. Went a head and confirmation email confirmed all the details.”
“No repair was required but the gentleman who helped me through the process of joining the service scheme was excellent his patience was never ending thank you”
“Quick and easy to set up with competitive pricing. Only downside is the free annual service is set for month 11 of my cover, so I need to additionally get a service done in the next couple of months.”
“The sign up on line was very easy and very easy to understand. I rang in for a query and the advisor was very helpful and explained very carefully what I needed to know.”
