“Accidentally opened two plans so rang customer service. The operator had a fantastic attitude. She made me feel at ease straight away, I was also made to feel important to them. The Issue was resolved quickly and easily It was a pleasure to ring them.”
“Would not use again, will not be recommending. Your systems don’t work, your communications are not clear. I had 5 properties covered with you and in just about every instance I ended up arranging a gas safety certificate engineer visit myself. I told you a year ago of deficiencies in your communications and you acknowledged these but have taken no action to ameliorate. In my cancellation note I asked a simple question about how we handle a final payment to you and you’ve failed to answer. I have though received 19 emails from you since notifying you of the cancellation. you’ve provided me with a very below par service.”
“Very impressed at the professionalism of the sales team in answering all my pre-purchase questions and requests for information on response times, etc. Decided to make the switch from my long-standing cover to Your Repair and hope that their service is as good as their pre-sale team.”
“Rang to re-negotiate my contract and phone was answered within 2 mins. I asked for a quote for landlord insurance at the same time. Oliver made the whole process very straightforward including discussing a comparable contract offer with another supplier. Oliver help make the decision to stay with Your Repair and take out an additional contract very easy. Great customer service.”
