“Would not use again, will not be recommending. Your systems don’t work, your communications are not clear. I had 5 properties covered with you and in just about every instance I ended up arranging a gas safety certificate engineer visit myself. I told you a year ago of deficiencies in your communications and you acknowledged these but have taken no action to ameliorate. In my cancellation note I asked a simple question about how we handle a final payment to you and you’ve failed to answer. I have though received 19 emails from you since notifying you of the cancellation. you’ve provided me with a very below par service.”
“Very impressed at the professionalism of the sales team in answering all my pre-purchase questions and requests for information on response times, etc. Decided to make the switch from my long-standing cover to Your Repair and hope that their service is as good as their pre-sale team.”
“Rang to re-negotiate my contract and phone was answered within 2 mins. I asked for a quote for landlord insurance at the same time. Oliver made the whole process very straightforward including discussing a comparable contract offer with another supplier. Oliver help make the decision to stay with Your Repair and take out an additional contract very easy. Great customer service.”
“I was on line looking for quotes then one of your colleagues called me to explain everything he was very helpful answered all my queries and helped me find the right plan for me would highly recommend.”
