Hi Michael,
Thank you for taking the time to get in touch. I’m sorry to hear your feedback.
We’ve got a dedicated team to help you with that. I’ve passed on your details to them to contact you to discuss further.
Thanks,
Celeste
“Took me ages to get through on the phone.
Still not received my contract of everything included in package.
In case I need any help.
Asked for it in the post. Not even any email contract.
Just hoping I have done the right thing changing to you.
Please send me a copy of everything included in contract.
First payment gone out though!!!”
“Telephone call all OK, with your operative being efficient and informative. I would have preferred for the annual policy not to default to continuing, but was told that it is not possible to default to stopping after 12 months. I like the call back option.”