“Took me ages to get through on the phone.
Still not received my contract of everything included in package.
In case I need any help.
Asked for it in the post. Not even any email contract.
Just hoping I have done the right thing changing to you.
Please send me a copy of everything included in contract.
First payment gone out though!!!”
“Telephone call all OK, with your operative being efficient and informative. I would have preferred for the annual policy not to default to continuing, but was told that it is not possible to default to stopping after 12 months. I like the call back option.”
“Too early for a proper review, only just signed up ! That was simple & straight forward.
Will do a review when and if I need something fixing, the proof is in the pudding, as they say ;)”
“Fed up with British Gas offering a less than good service yet increasing the monthly premium despite just one call out in over ten years, made me research a new contract. The sign up to Your Repair was easy as pie amd a very competitive price, now I'll have to wait and see if the promises and the reviews live up to expectations. Watch this space !”
Hi Oliver,
Thank you for letting us know how you feel. Your feedback helps us to get better.
We’re looking into this for you now, and we’ll get back to you promptly with an update.
Thanks,
Celeste
“It’s a little disappointing that as a new customer, we won’t receive a boiler service until close to the end of our 1 year contract. I can only offer the acceptable star as we are yet to use your services.
Signing up was quick and easy so that is a bonus.”
