“I am worried that you are going to charge me £60 for the Gas Certificate and Annual Service. If that is the case I will cancel the agreement immediately. Thank you!!”
Hi Nicholas,
Thank you for reaching out to us.
The Gas Safety Inspection is a free element of your plan, and therefore the call out fee does not apply.
We’ve got a dedicated team to help answer your queries, I’ve passed on your details to them to contact you to discuss further.
Thanks,
Celeste
“Just joined having left British Gas after 48 years. The telephone call was promptly answered Excellent start to the new business relationship. Hopefully this will continue for the next three years.”
Hi Michael,
Thank you for taking the time to get in touch. I’m sorry to hear your feedback.
We’ve got a dedicated team to help you with that. I’ve passed on your details to them to contact you to discuss further.
Thanks,
Celeste
“Took me ages to get through on the phone.
Still not received my contract of everything included in package.
In case I need any help.
Asked for it in the post. Not even any email contract.
Just hoping I have done the right thing changing to you.
Please send me a copy of everything included in contract.
First payment gone out though!!!”
“Telephone call all OK, with your operative being efficient and informative. I would have preferred for the annual policy not to default to continuing, but was told that it is not possible to default to stopping after 12 months. I like the call back option.”
