“Took out a three year contract with your repair. On the only two occasions we have had to call them out for plumbing problems they have done nothing. First leak coming from ceiling, sorry can’t do anything. Next leak from toilet. Is the toilet accessible, yes, sorry, WE have to remove toilet before they can do anything. When we have taken out the toilet then they will do the rest, but I presume we will have to put the toilet back. I am 72 and my husband is 75. Tried to cancel contract, no can’t do that so basically paying for nothing. Thank you Your Repair. Please don’t leave a review until you have had your first call out.”
Hi,
I’m really sorry to hear your comments. We’d like to take a look into this for you.
A member of the team will be in touch to go through this with you shortly.
Thanks,
Cameron
“Like most, I have little idea how good their services are since the company is very keen to solicit reviews immediately after sign-up, which was however very straightforward.
I would say that:
1) an annual, rather than just monthly, payment option would be helpful.
2) the price gap between 1 and 2 year contracts seems out of proportion (larger) to that between 2 and 3 year contracts, but at least both those options do exist!
3) although it was stated that those with existing contracts elsewhere would have a seamless transition, there did not appear to be any method of actually confirming this, e.g. if I had indeed needed to make a call-out on Christmas Day (2 days after I had transferred.)
4) The indicated boiler service date does not appear to be tied into the due date based on previous contracts.
Background: I had been with British Gas for many years, yet another price hike comes in (despite great offers for new customers), now shall I haggle yet again (given that I have a far newer boiler than previously)? This time I thought that I would test the actual service availability and started an online request for a call-out for an imaginery case where I had neither heating nor hot water - 15 days, not a great deal of use to me in winter, no matter what discount they would have given me, so onto the comparison sites...
Since 'YourRepair's reviews on their preferred review site tend to be given immediately after sign-up, they thus did not provide any assistance and so I switched to Trust Pilot, these reviews were generally very good, though the bad ones were really bad. Each bad review, was however, met with a promise to resolve the matter, though I did not locate any where the review was subsequently updated to show this?
...well, as a new customer that is all that I can say, but as mentioned Trust Pilot has a LOT of very favourable reviews based on actual post-transition experience!”
“Surprisingly easy to register online. Post registration info excellent. Would have liked to know beforehand that the boiler serial number would be useful to complete the Profile. Also would have liked to see an on screen message that the registration was successful and complete although this was confirmed by instant e-mail.”
“I just started with agreement for 3 years. Customer service agent was pleasent and i was happy with his answer and reassurance.
I hope will have the same exprience if I am in a trouble with my boiler. I will write further review in due course.
BF”
“As you would expect, signing up was quick and easy. 'The proof in the pudding, is in the eating' as they say and the service that YourRepair gives when really wanted in the case of a claim, will really reflect their 'true' rating.”
