“Just Joined was using British Gas Homecare but they kept increasing the price and the customer service was not what it once was. I found Your Repair on-line after my BG contract was up for renewal, the process of signing up was straight forward and easy. I have not yet used customer services / boiler services so cannot comment further at this stage.”
“I joined YourRepair in February 2023 after leaving British Gas Home Care, I was contacted just over a week ago about my annual boiler check which sounded good, I wasn't expecting one until September 2023. the check was arranged for 20/06/23 between 0900 - 1000hrs I stayed in today especially to get this check completed - No one turned up and as yet have not had a call with any explanation as to why.
I thought that the service from British Gas was bad. well done Your Repair - you are worse!”
“Just been taken through the Plan which suits me best for a flat. The process, on the phone, was a step-by-step approach till completed. All set now for the boiler and heating cover. Painless experience with empathetic and patient support from the YourRepair representative. Thank you.”
“Repair not needed but a regular service is and all this was explained to me over the phone. One thing I forgot to ask was, can i check on the particular engineer who will be coming to service my boiler, to see if he is definately on the Gas Safe Register. Do I need a name and an engineer number?”
“I rang before I booked a repair for the boiler tap in kitchen , I explained the exact make and model of the tap and it was a boiler tap to the lady on customer services, she informed me it was covered and sent a link to pay which was instantly taken .
Engineer rang, and we booked a time , he knowsthe tap and was very knowledgeable.
Now 3 hours later, another person from customer services tang to say it was not covered and it would take 5 to 10 WORKING days to get my refund for something I should not have paid for in the 1srlt place.
So 1st impressions are that they are happy to take you money but not happy to refund an error of their making.
I would not have minded if they had told me this morning it was not covered.”
“Easy to set up and low prices compared to the big name firms. My only annoyance is the fact that it isn't made clear that you don't get a service until a year's time.”
