“Just Joined was using British Gas Homecare but they kept increasing the price and the customer service was not what it once was. I found Your Repair on-line after my BG contract was up for renewal, the process of signing up was straight forward and easy. I have not yet used customer services / boiler services so cannot comment further at this stage.”
“I joined YourRepair in February 2023 after leaving British Gas Home Care, I was contacted just over a week ago about my annual boiler check which sounded good, I wasn't expecting one until September 2023. the check was arranged for 20/06/23 between 0900 - 1000hrs I stayed in today especially to get this check completed - No one turned up and as yet have not had a call with any explanation as to why.
I thought that the service from British Gas was bad. well done Your Repair - you are worse!”
“Just been taken through the Plan which suits me best for a flat. The process, on the phone, was a step-by-step approach till completed. All set now for the boiler and heating cover. Painless experience with empathetic and patient support from the YourRepair representative. Thank you.”
“Repair not needed but a regular service is and all this was explained to me over the phone. One thing I forgot to ask was, can i check on the particular engineer who will be coming to service my boiler, to see if he is definately on the Gas Safe Register. Do I need a name and an engineer number?”
