“I was joining you today. I had an issue with the website when I had an error messages after putting in my payment details but I was very pleased that when I rang, I did not have to wait in a long queue. The person who dealt with the issue was extremely helpful and I was very impressed. However I then did not receive email confirmation if the plan so I sent a message in the Live Chat which again was extremely helpful and the issue was resolved by a subsequent phone call to confirm my email address which had not been recorded correctly. All now seems to be in place so although I had a couple of issues, I am very happy with the way with which they were dealt and I look forward to a good service throughout this contract.”
“Pleased with different levels of cover offered, managed to beat our renewal price with British Gas. The sign up process was easy and we got a free hotel stay which was an added bonus.”
“John originally contacted me, probably as a result of me perusing your website earlier on.
I initially had a problem with 24/7 demanding the sum of £700 as permission for me to be allowed to cancel the contract I had just entered into which turned out to be rather ambiguous.
John helped me to sort it all out.”
“This rating refers not to any repair, but to the excellent service I received from your colleague when I was trying this morning to sign up for an account with YourRepair. I did not get the lady's name, but she was most helpful and patient as she steered me through the application. I am now duly signed up. Please commend her.
Leslie Rhodes”
“Not coming out quick enough to repair a boiler no hot water no heating I’d class as emergency especially at this time of year not good enough to have to wait till next day”
