“Sign up process was quick and efficient with a very professional, helpful and friendly customer support advisor who was able to answer all my questions.”
“I have just joined and the process was very good, I phoned and the person who helped me was very helpful. But I was not happy that they don't send the agreement by post which was disappointing. I Will update the review if and when I have to call on but very happy so far”
“Started of on the wrong foot as email with contract was sent to the wrong address. Even though I corrected Michaela on my email address. Even when I called back to sort things out a Michaela couldn't get my postcode right. Everything seems to be sorted now so hopefully onwards and upwards.”
Hi,
Thank you for reaching out to us. We’re really sorry to hear that you’ve been unhappy with the service.
So that we can understand what’s happened, can you get in touch with us at aftercare@yourrepair.co.uk
Thanks,
Cameron
“Very easy to join but once again no thought for the older Customer who is not very computer minded. I asked to have my agreement posted to me and was told it cannot be done. So disappointing.”
“My Tenants have no hot water/heating On wed
I pay in good faith for a service
You assigned job to a plumber who answered phone and said he was not supposed to be working today and does not work weekends so can’t get to job until following Tuesday.
Re put job on system
Why appoint job to someone who is not available
Not happy
Ten tents distressed”
Hi,
Thank you for reaching out to us. We’re really sorry to hear that you’ve been unhappy with the service.
So that we can understand what’s happened, can you get in touch with us at aftercare@yourrepair.co.uk
Thanks,
Cameron
“Machela who took my call was really helpful and well informed, really easy to sort cover and a reasonable price fixed for three years. British Gas could learn from you about how to treat customers”
“I have just joined and the process was excellent, clear and easy to use website and very fair and competitive rates. Will update review if and when have to call on but very happy so far”
“Their prices seem very reasonable compared to British Gas whom I have now left. Not clear about why you pay more if you sign up now for 2 years or more than that for 3 years. Reviewed every year anyway. So I signed for 1 year. If good service will sign up for longer later.”
