“Quick and easy ,John knew exactly what he was talking about ,explained all ,extremely pleasant and polite,explained every question I had.
Phone answered quickly”
“Confusing would have preferred to talk to someone, difficulty finding the boiler cover, not good with the internet. couldn't find where to add that I was a vulnerable customer”
“Telephone enquiry response was clear and fully informed me of any limitations. I felt comfortable and unhurried with duration of call. Many other call centres could take a lesson.”
“I've not been with YourRepair very long but I am impressed with their customer service. I wanted to upgrade my level of cover so I spoke to a very helpful lady on the phone. She admitted that she hadn't done this process before and asked if I could hold the line. She came back a few minutes later to say that she had done it without a problem. I also like the fact that they have a ringback service so you don't need to stay on the phone a long time.”
“Dreadful service, engineer brought a screwdriver and gadget in a car to service my boiler and didn’t report a fault.
Same engineer came back to find out what part was required?
He said oh well it doesn’t matter I get paid anyway”
