“Happy with service over telephone, Victoria helped with everything in a polite and efficient manner. There was a problem with using the portal However.”
“It was so easy, but then I want to change the plan and I am not give an option to change plan or to cancel unless I contact you and offices are closed. it would be better if we could change the options.”
Hi Mrs Mulindwa, thank you for your feedback.
You can log support tickets to ask for changes to your account 247 at your convenience via your customer portal and the team will action this for you and update you.
If you need anything further, let us know.
Kind Regards
Caroline
“Had to call YourRepair out twice since joining them from another company who had put our premiums up to an excessive amount. Very pleased with the service which was polite and helpful on both occasions. The engineer was local to us, efficient and answered all our questions patiently and with clarity. Would definitely recommend.”
“phoned up at 9.am phone back by a engineer within an hour telling me my appointment time came and repaired my boiler and left me a little advice to keep it working better”
“I was sent a renewal from another company I had been using that I wasn’t happy with. I shopped around and found that not only did YourRepair have the best on offer for what I wanted at the right price but the customer service over the phone was better than others I had spoken too, I was given all answers to my questions straightaway. As I was still in the process of checking other places the person on the phone offered a ring back a few days later, which I accepted and decided I was going to buy this cover. Ring back happened and I was able to purchase all I needed with full information and all very simple. Peruschka was the person dealing with my inquiry and was helpful and knowledgeable.”
“I had no hot water or heating. The man I spoke to was very helpful and the engineer contacted me the same day and came out and fixed what she could and I had heating the same day. My boiler is old and she needed to order a part to fix the hot water. She was so helpful and concientious. Can't praise her enough. Thank you”
“After using British Gas for my boiler cover for a number of years, I decided it was time for a change after receiving another increased bill. I chose YourRepair & saved 80 pounds! Easy to sign up. Hoping service will be as efficient.”
