Hi Joanne,
I am sorry to learn that our sign up process has not been suitable for you. We aim to make signing up to our plans as easy and stress free as we can for our customer's.
I can see that you have signed up to the plan online by entering your name, address, contact details and bank account details, for the monthly direct debit. You have confirmed that you agreed to the terms and conditions and a confirmation email was sent to you which includes a link to your online portal, where you can access full details of the plan and download your policy documents. However, I can see that you have since spoken to a member of our customer service team who has cancelled the plan for you during the 14 day cooling off period.
I am sorry that you have cancelled your Boiler Cover on this occasion but please consider us again in the future.
Kind regards
Caroline
After Care Team
“Hi. I called yesterday after receiving an email informing me that boiler services are being carried out in my area. I called the service engineer to arrange a time and date and he told me he’d call back in half an hour. I haven’t heard anything as yet.
Many thanks.
P Young.”
“Having changed to your repair in the last couple of days from my previous insurers everything was a fairly smooth transaction. And the options that were on offer were quite varied offering different choices to suit my needs. But I will reserve judgment at ‘this time as to the actual service that I receive in the future many thanks mr A Hill”
