“Great when I ordered seemed ok. But when I had a claim oh no chance. Agree with the previous review worst ever landlord cover.
If you are reading this and a Landlord just don't take out this cover ! be beware of the 24 hour clause and how they use it against you. The Tenant reported an occasional issue with the shower which has been recently installed on 1st July Hot water every where else in the house assumed it was the shower we had just installed. ( Who wouldn't) The chap that installed it was on holiday the tenants were ok to wait as it did not happen every time. He came , First time could not reproduce the fault . second visit managed to re-produce it and identified the boiler issue. Logged a claim ... rejected.... due to timeframe .... no idea what this meant called up and they explained that I did not report within 24 hours of the fault occurring. explained that we had logged it within 24 hours from the boiler being diagnosed as the issue. ..... no the timing is from 1st July ! claim rejected. Logged a complaint .... don't bother you are wasting your time. I Asked why would I log a call on the shower when they did not cover it and they explained if I had they would have rejected that too !!! Explained I logged it within the time period from knowing it was a boiler issue No No No 24 hours .... in contract 24 hours was the reply... . went in circles, canceled the cover today.
If a tenant does not report the fault or you go through and agency you could report it outside the 24 hours .... this will be a rejected claim.”
Hi,
Thank you for leaving a review of your recent experience. We’re sorry that you were unhappy with our service.
The terms and conditions of the policy are very clear and our always available to view either on our website or on the online portal.
If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Victoria
Aftercare Team
“Absolutely disgusting company to deal with, avoid at all cost. Leave you with no heating or water. Auto renew and put the premium up massively without telling you then refuse to let you cancel. DO NOT USE!!!!!!!!”
Hi,
Thank you for leaving a review of your recent experience. We’re sorry that you were unhappy with our service.
The terms and conditions of the policy are very clear and our always available to view either on our website or on the online portal.
If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Lorna
Aftercare Team
“Engineer arrived on time and checked everything thoroughly, seemed to know what he was doing and did more than British Gas engineers had done on previous annual services.”
“Give 4 stars as I've have only just signed up with Your Repair so do not know what the service is like in the event of an issue but after speaking with Jackie in the Customer Care Team to upgrade my plan I am left with a positive feeling. I will update this review at a later date when I have a more substantial idea of the services”
“Very thorough and knowledgeable engineer, as well as polite, explained everything and cleaned up prior to leaving, policy does exactly what it says on the tin,, can’t fault it”
