“Boiler Service.
I was emailed about a boiler service. I replied and then received a phone call from the engineer to arrange an appointment. He came the following day. He was punctual, polite and extremely efficient. He explained everything as he went along and answered questions. Well Done.”
“I would have given zero stars if that was possible.
As my thermostat was not working I telephoned YourRepair. I was advised to check the batteries otherwise I could be charged £90 if the engineer found they were dead. I replaced the flat batteries with new ones, installed correctly, and called back for an engineer.
The engineer arrived on a Saturday afternoon and tried telling me that the batteries were dead. I made him press the edges correctly so that they lit up showing that they were new. He then tried telling me they were in the wrong way round. I showed him that I had followed the diagram and also said that I put them in exactly the same way as the old ones.
He then said that I needed a new thermostat and as he did not have that one on board he would try and get one that afternoon, otherwise he would phone me back the following Monday or Tuesday afternoon to arrange to fit the thermostat. I waited and waited but no phone call.
Tuesday afternoon I received an email from YourRepair stating that I must pay £90 as, words to the effect of, the call out was not necessary. Well, at this point I phoned and complained pointing out that my thermostat still did not work. They agreed to send an engineer back again and that the company "Omega" would call me to arrange an appointment. I insisted that I did not want the same incompetent engineer. It took ages for "Omega' to get back to me and when they did, they said that the same engineer would have to come back to put the problem right.
At this point I was so angry and felt so strongly about not having that same engineer back in my home that I cancelled the direct debit and the engineer visit. YourRepair said that the contract was for 12 months and if I did not pay up the remainder they would pass it on to a debt recovery agency. Cancelling the direct debit does not cancel the policy.
Begrudgingly, I have paid up the remaining 3 months of the policy because I do not want to get into a legal battle with this company.
So, I will say this: Whilst, the telephone people are very polite and helpful, the boiler company that they use are not good (useless in fact). I don't know what the engineer was playing at, but I would not trust him or that company with my boiler or anything to do with it.
Do not use YourRepair.”
Hi,
Thank you for leaving a review of your recent experience. We’re sorry that you were unhappy with our service.
The terms and conditions of the policy are very clear and our always available to view either on our website or on the online portal.
If you wish to discuss this further please call us on 0330 223 4422 (option 3)
Victoria
Aftercare Team
“Although I have not had a call out. I had my boiler serviced and awaiting new washers. Good service this far, I will be staying with them, recommended.”
“Victoria was very polite, helpful and explained all-out the benefits of their boiler and central heating contract. I decided to take out the three year fixed plan with YourRepair.”
“Just signed up with your repair, have been with a competitor for many years, so hopefully i’ll not be going back, so far so good with Your repair, very competitive on price, not actually used the service as yet, but hopefully will not let me down”
“First time for YourRepair and an excellent yearly service, far more thorough and comprehensive than other companies (even large ones!!)
Very satisfied with YourRepair.”
Hi,
Thank you for providing feedback regarding your recent experience. We are pleased to hear that you were happy with the service provided by our engineer.
Adam
Aftercare Team
Hi,
Thank you for taking the time to place a review. We are pleased to hear that you were happy with the service provided by the engineer.
Adam
Aftercare Team
“Engineer arrived on time. He was excellent. He highlighted and fixed problems that have been previously ignored/ unidentified by previous engineer visits in the past.”
“Victoria was very helpful and efficient.
This was a complicated account to set up as it was in two names. However Victoria was petient with us. Thank you.”
