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yourmobile.com Reviews

2.6 Rating 77 Reviews

40 %

of reviewers recommend yourmobile.com

Company Reviews

2.6

Based on 77 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

03452226000

Email:

help@yourmobile.com

Location:

yourmobile.comGrosvenor House Central Park
Telford
TF2 9TW

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yourmobile.com 4 star review on 17th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not trust this company. I received a call on Tuesday 11 January from Luke who stated he was from O2 business and was looking to see if he could improve on my current tariff. He was very polite and reassuring and explained that they could buy be out of my current phone contract. While their airtime plan was more expensive than my current airtime plan, it worked out cheaper than my airtime and device plan combined. When I raised concerns that this tariff would be too expensive are the time my device plan would have been paid off, I was reassured that I could have a tariff review. Luke read out the necessary T&Cs but explained there were two other documents that he could send for me to read at a later date which I agreed to. It was only when I read these documents that I understood I’d made a terrible mistake and was locked into a 36-month contract with no cooling off period. How no cooling off period is legal when I had not yet received all the documents is beyond me. In the week since, I have repeatedly asked how to cancel this contract with no resolution. I can see that others have had similar experiences and been able to cancel the contract for a relatively small fee all things considered which makes me wonder why I am not. Attempts have been made to make me a happy customer but I am anything but. My mental health has taken a serious nosedive and I am at the end of my tether. I cannot sleep and am having panic attacks. They don’t care about happy customers - only about tricking people into expensive contracts.”

Posted 2 years ago

Dear Tracy We are sorry you are not happy with the contract, we will certainly look into the points you have raised. To confirm the contract is in operation for 36 months but we pro-actively review the tariff at around 18 months or 24 months depending on customer needs. One of our team will call you today to discuss the cancellation request.

Posted 2 years ago

“BE CAREFUL OF THIS COMPANY. They have many T&Cs which are not disclosed when you speak with them and then when you try and get out, there is no cooling off period and they demand an exit fee of £240. Read up before agreeing to anything”

Posted 2 years ago

Thank you for your review, unfortunately, we cannot comment specifically on exit fees in respect of your account as you have posted anonymously, all of our contracts are on a business-to-business basis, which means that consumer law does not apply. We are very clear on this during the verification call. Sole Traders and Self Employed persons will still be covered by consumer law, however, we are fully entitled to raise a fee for services provided such as admin and consultation.

Posted 2 years ago

“The worst network ever. So expensive and I can not send message abroad. Keep disconnecting, luck od network!! Another day my phone didn't work for the whole day, so frustrating as I had so many calls to make!!!! The staff told me to keep an eye on it! Tou keep an eye i ot for the money Im paying you!!!! Can not wait for the contract to end. AVOID AVOID AVOID!!!”

Posted 2 years ago

Hi We have looked at the point you raised, we can see that there was a cap on the account to ensure no overspend, which is why the message was blocked from being sent. The staff did not tell you "to keep an eye on it", you were advised that it could take a little while for the block to be lifted once the cap was increased at your request and therefore would not be an immediate change and reboot the phone. We can not see any break in service and indeed you stated that it came back the same day and you weren't sure how long it was down. We suspect this was a local mast issue and that everything is up and running.

Posted 2 years ago

“Following a 37 minute call, I agreed to a new phone that seemed to be good value. James and Marco initially stated that they were from O2 but only at the end of the call they said that they were from Yourmobile.com. They offered to read the T&C's or send to my email address and of which I chose to do as then I could read at a later date. I ended up with a phone that I did not want at £37 per month that I could have purchased from a reputable company for £21 per month. After putting down the phone, I realised I had made a mistake and immediately called to cancel. I was then told that there was no cooling off period and I was tried to a 36 month contract. Eventually I had to pay £300 "admin" fee to exit the contract as the transaction was business to business (although the phone was for personal use). Jason and Marco were pushy in their sales approach and when I wanted to cancel stated that the T&C's were all listed within the email I had received earlier. I feel that Yourmobile.com are an unethical company that uses pushy sales techniques to tie people to long expensive contracts. There are many similar reviews online and I wish I had checked prior. Avoid if at all possible as the time, cost and stress to rectify has been exhausting.”

Posted 2 years ago

Hi Thank you for your review, unfortunately, we are unable to respond specifically as we do not know which customer you are. When we confirm the contract we are very clear that this is a binding agreement as this is a business contract and does not afford a cooling-off period for limited companies. If you are a sole trader of course you can cancel within 14 days but this does mean a cost for administration. We are truly sorry that you weren't happy with the contract, as said above unless we have your information we can not be more specific

Posted 2 years ago

“A total misleading scam avoid at all costs, an agent phones claiming to be from your current provider then quickly switches you to the account manager, who tells you not to accept calls from the network you are on as they can be aggressive. By the end of trying to get out of the contract the only person who was aggressive was the account manager and she plucked a £300 fee from midair, claiming there is no cooling off period. All I can say is this company must be rolling in it and their customer service is appalling. It seems strange how they haven’t been closed down due to ample people expressing similar concerns”

Posted 2 years ago

Hi Thank you for your review, we are sorry you weren't happy with the contract and we can see that we never proceeded with this and indeed did not charge any cancellation charges. We find it rather odd that you state that the team was aggressive as we can not find any evidence of this in the calls we hold on the system.

Posted 2 years ago

“Misleading sales call referencing "yourmobile plan" so you think that you are talking to your current supplier combined with manipulative sales patter leading you to say yes so that you can be tied in to a verbal contract you do not want. Do not be fooled. Stay away from them. If you have been caught, complain to the ombudsman and any other forum you can find. These practices need to be stopped.”

Posted 2 years ago

Dear Annonymous We are sorry you are not happy but as explained the contract is a business-to-business contract and does not have a cooling-off period, this was advised before you agreed to proceed. We are not sure how giving our name as yourmobile.com or telling you that the contract is via plan.com constitutes purporting to be from a network. We are very clear that we are calling from yourmobile.com.

Posted 2 years ago

“Do not touch them with a barge pole. They want around £2000 from us to cancel a contract which they paid us £289 for. Total rip-off and when I took it up with them, they basically said 'Tough-luck. You agree to our T & C's' even when I pointed out that these were totally unreasonable. Like talkinmg to robots!!”

Posted 2 years ago

Thank you for your review, unfortunately, the contract was only agreed late last year and therefore you are only 6 months into a 36-month contract. We have listened to the call that you refer to and your recollection is not quite right, the agent carefully explained to you the contract length and that there would be exit fees applied if you cancelled before the end of the contracted period. You can of course cancel at any time but you would be responsible for the payment of the balance of the airtime to the contracted end date as you would with any other contract. You have failed to mention that at the time of taking the contract a new handset was not requested indeed the account holder decided to take a sim-only plan at a reduced cost to that of the previous contract with EE. If you would like further information please call us on 0345 222 6000

Posted 2 years ago

“Don’t take out a contract with these awful people. Stick to reputable companies who give you what you want unlike this company who give you what they want. Surprised anyone would enter into a contract with them complete rip off merchants.”

Posted 3 years ago

We are sorry you feel that way, unfortunately, as you have chosen to remain anonymous it is impossible for us to look into the claims you have made. If you would like to discuss any issues we would of course be happy to help. Please call our team on 0345 222 6000

Posted 2 years ago

“This company are fraudulently pretending to be from your mobile provider. They first ring pretending to be from EE or O2 who ever you are with and tell you they are transferring you over to yourmobile this is so they can convince you to renew your contract with them ( a 3 year contract) they try to do this verbally on the phone. They are nothing to do with your own mobile provider and have simply bought your information, I have checked them out at companies house it’s a very small operation who have worked a lot on their script to convince you into trusting them. Someone in authority needs to close them down ASAP. They will lie and cheat to defraud you please be careful and check them out before agreeing to anything.”

Posted 3 years ago

“I never recommend Yourmobile to anyone else. This Company is the worse that I ever dealt with. Please, people, who are thinking of going in to contract with this company, be very, very careful. They would sell sand to the Arabs, but when you realize it's too late. Then you in a contract without an option to cancel. The lady salesperson talks so quickly promising you a wonderful deal that you can't get out of. The signal is no good anywhere, even in the Town. How they can sleep at night?? I do not know.”

Posted 3 years ago

“Feel very let down by this company from start to finish. I was sent the wrong phone, had an international bar placed on my phone(twice!) after repeatedly saying that I MUST have unlimited international calls and texts to be able to run my business. One of these bars left me stranded at 2am on an unlit road, in a snow storm, in the mountains of France with no way of calling my breakdown service, or even customer services! Now it transpires that I only have 60 minutes of international calls per month and I am receiving huge bills, and they can't find the initial phone calls from them trying to poach me from my old provider, only the verification call where they rattled through everything very quickly. So, according to them I transferred from a company that I was perfectly happy with, to move to them and get less for my money. Now I am tied into a contact with someone who I don't trust and is providing me with less of a service than I had. Wish I had never heard of yourmobile ,they have cost me an incredible amount of time, stress and money, and a massive amount of damage to my business reputation due to not being able to contact my customers. It would take pages and pages to explain all the issues that I have had fully, but all they care about is getting your money.”

Posted 4 years ago

“Had an unsolicited call from them regarding upgrading my O2 account to business. Told them no thanks as assumed it was an O2 call. Then I contacted O2 as I stated I did not want any marketing calls. They said it was not them so I phoned the number and it was yourmobile.com. My question, how did they know I was on O2 (my number has been ported a number of times, originally from EE) and how did they know I was not a business account holder? In other words how did they acquire the data to call me? Anyway blocked now.”

Posted 4 years ago

“DONT USE THEM!!!!!!! I can’t get anyone to sort out my problems with them, they have miss sold me 4 phone contracts, I’m going to leave a bad review every day , until my problem is resolved”

Posted 4 years ago

“Avoid this company at all cost I'm now tied into a 36month contract that I cant get out if. They fail to mention that you are billed for first 2 months at your first bill. Customer service is appalling to try and deal with. !!”

Posted 4 years ago

“What a joke of a company gets you to sign up to a fantastic deal that you are locked into a 36 month deal that was higher than we wanted to pay. Avoid at all costs”

Posted 4 years ago

“Terrible company completely took advantage of our situation when they sold us these phone contracts that was only 24 months then went up to 36 months. No upgrades no courtesy calls only increasingly expensive monthly bills. Would stay away from this company.”

Posted 5 years ago

“Biggest mistake i made is trusting this company. After I was sold to one the phone on Monday by Jade, i agreed to go ahead and sign up on Tuesday to getting a new line and phone. I was told the phone will be delivered the next day and it didn't arrive on the agreed date. The phone arrived without a sim card, I was told the sim will arrive the next day and it didn't arrive either. Now my old provider has cut me off and no new sim card has arrived either. So anyone trying to call me is getting a msg saying 'this number is no longer available' There is also no cooling off period, so i have asked them to cancel and they said it is not possible even though its only been 2 days since i signed up. They have no customer service after you agree to go ahead. The lady on the phone, is trying to blame me for not calling and saying my sim has arrived. They do not send anything recorded delivery, so no tracking is available. So as a business owner, i would highly suggest you avoid going with this company.”

Posted 5 years ago

Dear Dalvinder, Thank you for your review, we take every one very seriously. I believe our team have already been in contact with you regarding the delivery issues and that we have arranged for another SIM card to be issued. The original SIM cards were sent out via Royal Mail on 2nd April and they should have been with you no later than 3rd April We do pride ourselves on our customer service and we are sorry you feel we have fallen short. We can see that your phone was scheduled for next day delivery but this do not actually arrive until the day after. Please be assured we were not blaming you in any respect, we were simply checking that you had received the pre-port text asking you to contact us if you had not received the SIM cards. Please do let us know if there are any further issues.

Posted 5 years ago

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yourmobile.com is rated 2.6 based on 77 reviews