Zalando Reviews

2.3 Rating 106 Reviews

33 %

of reviewers recommend Zalando

2.3

Based on 106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

How quickly does Zalando resolve customer queries?

Helpful Report

(1 month ago)

Greater than 45% of reviewers feedback is Zalando takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

40.00%

Industry Average

“ Worst customer service ever! ”

- Anonymous

“ Waiting for my order for a week now, and there is no sign of it, although it was meant to be delivered in 2-4 days. There is no way to contact them, website says there are no communication methods available. How is this acceptable ? Also, in this day and age there is no option to pay for express delivery. You have to wait ages for your items. Poor service. ”

- Julia

“ Returned items still not received refund after 17 days customer service is a joke filled there legal forms as requested going to have to go through PayPal absolute joke of a service ”

- Anonymous

Zalando Reviews

Customer Service - Bad