Zalando Reviews

2.1 Rating 129 Reviews

27 %

of reviewers recommend Zalando

2.1

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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About Zalando:

Zalando offers its customers shoes and fashion from 1000 different brands with free shipping online. Zalando provides a complete shopping experience with variety of choices. Our aim is to offer our customers and a huge range of stylish shoes and fashion items with excellent customer service and the advantages of an easy and secure online shopping experience.

Visit Website

Phone:

0800 0280077

Email:

service@zalando.co.uk

Location:

31 35 Kirby Street
London
EC1N 8TE

How quickly does Zalando resolve customer queries?

Helpful Report

(3 days ago)

Greater than 50% of reviewers feedback is Zalando takes over a week to resolve customer queries.

Helpful Report

(3 days ago)

58.33%

Industry Average

“ The worst customer service I have ever faced. ”

- ""

“ Avoid!!!!!! Thieve- will not refund you on all your returns, will claim they didn't recieve them. Customer service rude and aggressive and will disconnect call- never a good sign from a company Just don't shop with them, you'll cry, delivery, non delivery, returns, customer service. The whole experience will have you miserable. You work hard for your money, don't give it to Zalando, they'll bend you over! ”

- David

“ Multiple messages were sent to customer service with no resolution. ”

- Stay Far Far Away

Zalando Reviews

Customer Service - Average