Zalando SE Reviews

“ I bought jeans and after 3 days the price dropped by around 10 Euro so I talked with them to change the invoice to the current price. However, they told me that we can't do this but you if you return the one that you have to us and order a new one so you get it cheaper. Still, I couldn't understand what is the point of this loop if in the end I will get it cheaper just change the invoice and we are done, really brainless employees! ”

“ This is outrageous! Most of the items were on sale up to 75% during the cyberweek and now they request me to re-order everything full price. ”

“ DO NOT USE Disgusting service From Zalando, paid for items twice, canceled orders without any explanation, promised to priCe match and offer discount, beggars belief cancelled again, NO EXPLANATION ”

“ Wow, what a great company! First time using them and the delivery was so speedy. Great product. Great recycled packaging. Very happy customer. Thankyou. ”

“ The have good product line, good delivery and responsive customer service. However on most orders I have had issues with returns. All returned items are not refunded. It is a great inconvenience to be chasing the company, providing evidence and waiting for the refunds. I find this quite discouraging and unethical ”

“ Very happy with the service that they provided, and a very quick delivery. ”

“ They've always despatched and delivered my parcels on time, their communication is timely, their returns process is straightforward, and refund policy is very reasonable. ”

“ Return policy: One can return the product for free and get a full refund (price + initial shipping costs) ”

“ Not sure which country you all are talking about in your reviews, it would be helpful to know, but Zalando in Sweden is really good. I have ordered multiple times and generally never a problem. Once during Covid I had multiple orders in one box and there was some confusion as to which payments went to which order, but the customer service resolved it quickly. ”

“ The website has very good prices, good quality and the sale and after-sales service is the best of all online clothing stores. 100 days of return, shipping and return very fast and free, the sticker comes in the same package and they always comply with the guarantee of the products offering the best solution for the customer if you have any problem. ”

“ The have good product line, good delivery and responsive customer service. However on most orders I have had issues with returns. All returned items are not refunded. It is a great inconvenience to be chasing the company, providing evidence and waiting for the refunds. I find this quite discouraging and unethical ”