Zavvi Reviews

1.2 Rating 638 Reviews
4 %
of reviewers recommend Zavvi
1.2
Based on 638 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

How do I contact Zavvi?
(3 months ago)
You can contact Zavvi by Email, Live Chat and Telephone.
(3 months ago)
D
50.00%
Industry Average
Worst customer service I've ever dealt with.
- Anonymous
Doesn't deliver the orders and then tries everything to not refund them. Costumer service will tell you the look into it and then nothing happens. You can contact them five times and they will never know what your issue was and never investigate further. Literal scam!
- Anonymous
An unreliable merchant, totally disappointed service experience My purchased order was placed and I paid total £261 on 26 January 2023 but it was cancelled by Zavvi without given any reason and explanation on 28 January 2023 but Zavvi didn’t refund any quid to me up to 3 February 2023.
- Wu