Zellart Modern Arts Reviews

Name: Zellart Modern Arts
Rating: 3.90

3.9 Rating 309 Reviews

74 %

of reviewers recommend Zellart Modern Arts

3.9

Based on 309 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Zellart Modern Arts 1 star review on 15th December 2022

Adam R

Zellart Modern Arts 5 star review on 24th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good news! I wrote a 1-star review about one month ago, stating this is a scam. I just received my art on Aug 11! I ordered it on May 18, it was shipped on Jun 2, which was true, because at the end of June I contacted USPS and they said the customs was not cleared and the package was not made it to their system yet, only the tracking number was assigned. I had no expectations receiving the package anymore, and kind of late disputing the charge on my credit card. But, eventually I got it, alomost 3 months later! The art is great and it was indeed very well packaged as someone mentioned in their earlier review. I hope you will receive your art, too! Shipping by sea, and being handled by USPS is not helping! The bottom line is the art deserves 5-stars, the shipping performance deserves 0-stars. Good luck!”

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Posted 3 years ago

“Be patient! Despite the two day shipping and no communication from customer service (which is why they don’t get 5 stars), You will receive your painting almost a month later. I ordered mine on December 26th and received it January 21 and I live in Texas. The painting is coming from the Ukraine The hold up is most likely the wait at customs. However the painting is worth the wait. I ordered the 92"x47" 235x120 cm x 1. Looks amazing and will be ordering another soon. Again be patient the company is “not” a Scam.”

Zellart Modern Arts 4 star review on 22nd January 2020

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Posted 4 years ago

“We Americans are so impatient. How can you say it's a scam if you used alil brain power to just take the tracking... Go to USPS website and see that the item is in transit like you can with everything else. Unless USPS is in on the scam just sit back and stop looking out the window every hour for your package.”

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Posted 4 years ago

“I finally received my order after ~1 month. The company didn’t respond to any of my e-mail queries about why the order was held in Kiev. It was frustrating, and I thought I lost my money. Then it arrived today. The item was very well packed and is absolutely a stunning piece. I gave Zellart a not-so-good review that I must retract for the reasons mentioned earlier. Currently my only issue is with customer service; It doesn’t exist! No communications outside of thanking you for your order. Let patrons know upfront how long it will tak and I imagine the company will hardly receive negative reviews. I love the canvas, but am hesitant to order again. And yes, I now understand why it might take so long to receive the order.”

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Posted 4 years ago

“We were worried as we had ordered art from Zellart on Oct 9 and based on the company's claims, expected delivery sometime during my sister's visit from the UK ending Oct 29. At first we didn't know it was being shipped from the Ukraine and eventually saw some of the reviews online. We finally received our package on Nov 4th and it is as it appears on the website. From the shipping transaction it is recorded as having arrived in Toronto on Oct 31 but only spent 1 day in customs. Maybe some of those who have experienced frustration and delay on receiving their purchase it is your local customs office taking a long time to process and of course the vendor has no control over this. However we did send an email request for communication of status of our order around the end of October and although we received an auto generated email acknowledging receipt of our email however never received any further communication so Zellart really need to improve their customer service.”

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Posted 4 years ago

“Happy with the product, would have just like to have know how long it would take. It took about 2.5-3 week from the date I ordered until I got it, which was fine.. I love the picture! This is not a scam and I’m a real customer- I got the pic of the red hair girl with her hair flowing back into birds for my salon.”

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Posted 4 years ago

“Very nice canvas. But, I wish I had option for longer length..”

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Posted 4 years ago

“I was worried that the company might be a scam but the picture actually showed up about five weeks later to the United States. It said Ukraine for about three weeks on the shipping tracker then it went to France than England then United States. Picture quality is excellent the wooden frame is excellent and the packaging was very good about 2 pounds of tape and foam around the picture!!!”

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Posted 5 years ago

“I ordered 5 pictures and 1 of them was damaged. They did replace it after I have sent them photos of the damaged canvas. I would consider possibly ordering again in the future.”

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Posted 5 years ago

Zellart Modern Arts is rated 3.9 based on 309 reviews