“For zooplus .ie ( Ireland).the soft dog food of Royal canin , gastrointestinal, low fat increased from 56 euro to 64 euro over a 2 day period .when I contacted them , they cited suppliers and logistics as the reason .totally unacceptable. I have noticed in the last yr , that prices have increased alot .one would expect more from an on line website .the deliveries were always very slow 10 to 14 days to arrive but I was willing to put up with this , but I intend to unsunscribe soon .”
“Ive been a loyal customer for around 11 years no problem up to now they obviously thinking because they are a well known company now that they can treat there customer badly. i have been struggling with my order now for 2 days asked them for help as its not letting me order for delivery they didn't bother getting back to me. so I then asked how to delete my account if they not willing to help then a person named Mia got back to me advising how to deactivate my account.im a premium customer once my premium ends i will be leaving and going else were”
“Zooplus are taking customers money and not sending orders out and customer service is a shambles the staff seem to find it amusing to not respond and not refund the payments after you cancel your orders, avoid at all costs”
“I placed the order, paid, and received an email stating it had been shipped, yet three days later I found out from the courier company that they hadn't received any parcel. Zooplus is deceiving customers!!!!”
“1st subscription order money taking from account 10 days later still no delivery after multiple ai contact forms filled in and two phone conversations replacement sent out as urgent 5 days later still no replacement order with nobody knowing where it is as courier hasn’t updated its tracking details so now two orders with no updated tracking details in the meanwhile I now have to go and purchase more kibble as my dog has ran out”
“Terrible service. Like many on here, I have been using Zooplus for years and been very happy with them. All of a sudden it's a different company. Orders are not arriving. Customer service is terrible. Emails to them are getting lost. I am still waiting on an order from three weeks ago. I will be looking for an alternative to Zooplus as soon as this order arrives. That is, IF it arrives...”
“I’m a new Custoner with Zooplus
I’m a new Custoner with Zooplus. I had Ordered several items from zoo plus and it included a feather wand toy which came with no feathers on it. I asked for a replacement to be sent out to which they refused which was a big let down and considered bad customer service in my opinion when I really wanted it and it came damaged through no fault of mine and fairly they should have sent a replacement wand out”
“I can't fault the prices, however, the delivery service is awful. Already 3 days overdue, with Evri messages 'out for delivery' and parcel nowhere in sight.
I have incurred extra expense as had to purchase additional dog kibble from reputable store. Not happy with this service.”
“Zooplus wild freedom dry cat food used to be really high quality but recently they have change the recipes and significantly reduced the protein content in may of the flavours from 41% to 30%
I can buy low quality food in any supermarket and am happy to pay more to keep up the quality my cat is soo disappointed as am I
We are now looking for a new supplier after 5 years of being really happy with their wild freedom products which is a zooplus brand
Big mistake zooplus as we buy quality food as we love our precious pets”
“Have been a happy customer for 5 of the last 6 years, spending in excess of £350 a month. During the past year it has become a different company and i don't trust them anymore.
Every comment on here is true. On a repeat order which I had cancelled (it was £153) it turned up. My cats didn't like it but I bit the bullet. When however Zooplus did it again I complained and got a suggestion I was confused, no suggestion of compensation for their maybe error.
Those were the highlights because now there is no customer service beyond ai. Split boxes leaking biscuits from split bags. Felix good as it looks boxes full of rotting leaking pouches inside undamaged boxes I discovered 2 months later. It just goes on to the point that you are not saving any money here.
In London I have received a good service from DPD not evri. Zoopla love to blame everyone but themselves. They pack badly and the product is heavy.
No more. I am taking my £350 a month to another company. I am deeply distrustful of them. Giving them your money is foolish, avoid.”
“Very bad service. I ordered cat food on 23 May and finally received it 2 weeks later after I had to phone and complain - oh they said 'logistics problems'. In the meantime I had to order from a British company and received my order within 2 days. If Zooplus have logistics problems - from Germany? -they shouldn't be accepting orders. Their delivery service Evri is the most awful appalling company I've never known. As usual got a message how did your Evri delivery go - well I can't use my answer on line.”
“I am extremely disappointed with both Zooplus and Evri.
I ordered pet supplies expecting a professional service, but the entire experience has been frustrating from start to finish. Evri falsely recorded a delivery attempt when no attempt was made. I was at home, nobody knocked on my door, and the photo provided as "proof" was clearly not my property.
Trying to get answers was equally frustrating. Instead of speaking to a person, I was directed to an AI system, submitted a complaint, and then waited without any meaningful communication. Customers deserve accurate information, not misleading tracking updates and automated responses.
When I contacted Zooplus, I was told to wait another 24 hours while they investigated. By that point, the parcel was already significantly delayed, leaving me without my cat's food and with no resolution in sight.
The issue is not the delay itself. Delays happen. The issue is trust.
Being told that a delivery was attempted when it clearly was not is unacceptable. Being shown a photograph from an address that is not mine is unacceptable. Being passed between automated systems and customer service teams while nobody takes responsibility is unacceptable.
Evri is responsible for the delivery, but Zooplus is responsible for choosing and continuing to use its delivery partners. When a retailer continues to use a courier that provides inaccurate tracking information and poor customer service, it shares responsibility for the customer experience.
Based on this experience, I have lost confidence in both Evri and Zooplus. I will be taking my orders elsewhere.”
“Wild Freedom Adult "Wide Country" Grain-free.
I have bought this product for many years, and my cats loved it.
Now, it’s all about the money.
They are putting 10% less meat in it, and they have also removed the zip-lock, so you can’t even close the bag after opening it!
At the end of 2025, Zooplus changed the composition of the dry food; suddenly there is less meat and more fishy STENCH.
Before, the kibble was delicate and fragrant—I have even tasted the food I give my cats several times.
Now, it stinks so foul and nasty, and it tastes like rotten fish. Yuck, it’s disgusting...
I wrote a review on the Zooplus website which they won't publish. It is their own brand.
My cats are no longer happy with this disgusting product, unfortunately.
I would rather have paid more than have you shamelessly change the ingredients, taste, and texture.
You should be ashamed of yourselves. Disgusting!”
“I have used zooplus regularly for years and have always had excellent service. My most recent order arrived slightly damaged, I contaced customer services on Sunday and my issue was dealt with and completely resolved by Tuesday. I highly recommend them... and i don't say that very often!”
