“I’ve shopped at zooplus for 30 years, almost always good, occasional problems but fairly good. However this year there is one problem after another with delivery. Broken parcels, which could be avoided if they make parcels less heavy, late delivery, changed delivery dates etc. Use of unreliable couriers. It has become increasing stressful to shop there. Utterly unacceptable! This has been my last order there unless I can’t get the it, I need anywhere else, I’ve had enough of zooplus. Shame, I used to be a very loyal customer.”
“Been loyal customer to zooplus but not going to use their service again unless they sort their delivery issues.
They use evri who is not delivering parcels claiming they're damaged or too large, hold them without attempting to deliver and then return them. There are no updates from zooplus about any issues and when I contact they dont even claim accountability but say that delivery attempted deliveries were unsuccessful even thought the evri tracking will show totally different reasons .”
“Highly disappointing. 3rd time it's happened like other customers. Evri scheduled to deliver then don't as package too large. Surely when selecting a courier they are supplied with information of the parcel! I now again have dogs without food and had to buy another bag from another supplier to ensure it's here on time. I've given them 3 chances now and have been a loyal customer for years but will not be using again while evri are their chosen courrier or until they provide the courier with the correct info of parcel size!”
“Received my order quite late but arrived intact. The product matches the description. This a revised review. Such a shame as the product range is great. They seriously need to develop better rapport with decent delivery companies and half of their complaints would be gone. The other half goes to the fact that customers should not chase their orders - delays happen and understandable but it is the company that should at least send an automated correspondence.”
“The most fraudulent of all. I started with initial deposit of $350 after seeing some videos of prominent personalities. They kept asking for more money. After 30 days they froze my account and said I made more than 300% profit so to unlock it I need to pay more money. They gave me a quiz and asked me to answer all questions. When they wanted my money they did tell that they will quiz me. Ultimate for some or the other excuse they didn’t return any of my money. I sent a follow-up with Madacovi and their response was helpful for me to get back my lost. This is a significant amount.”
“Ordered a simple cat litter box. It was 15 days ago. First the excuse was the parcel got lost. No second excuse now. No information received, customers need to chase them via general forms and a machine responds. CoupIe of days later an assistant replied though. I think they are scammers”
“Quite possibly the worst financial experience of my life dealing with the ineptitude of this company. Thank you for ruining everything for me, If they contact you or been scammed by them, i reported them t0 e - v -i -d - e - n - t - l - t - d , i was refunded some days back”
“My order was split into to delivery’s got the second one but my first delivery has went missing , contacted Zooplus not heard back from them not happy as I have to save up to order from them I am not in press with them as what I ordered I need it and can’t afford to buy any more as it is a lot of money Tharp I have lost , so my trust is starting to waver with them as it has not been sorted out with them or the delivery company that they used”
“Will never use Zooplus again. They use evri who have damaged an order and lied about delivering. It took a week and 4 contacts to get a refund. I gave them the benefit of the doubt the first time but will not use them again. Shame as I liked their products and have spent a lot of money there bring back yodel”
“Brilliant customer service received today 🙂🙂🙂.
I wished to add to an order which had just been dispatched, as I didn't want to incur delivery charges. The customer service operator, Alex, was very helpful and professional and resolved the issue quickly for me.”
“Worst customer service who never respond to queries! Even more daft over the phone and the customer service lady Mariam and a guy I spoke to are super lazy and unhelpful. Don’t even deserve 1 star!”
“I tried to contact them no response prices a little higher than bibta with usually same turnaround however with my latest order delivery split in two and the second half hasn’t been delivered and no response
Usually prompt delivery but this time no response to my where is it and can you match the bibta price so stressed now not knowing and disappointed I didn’t order from bibta.”
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