“Very lackluster company with lots of excuses in the bag but little action. Ordered an item because I needed it and after 7 days with no communication rang them to ask where my order was. Informed in a blasé manner that the courier had probably lost it. Ordered a replacement and have now been informed there will be a delay of another 1 to 2 days because of a "logistical issue". As it's the weekend it will be a minimum of 3 days and I am stuck with the problem of a dog that needs a specialist diet running out of that food and no way of getting to somewhere that sells it. Have been a customer for many years with repeat orders every month and am truly disgusted with this company's lack of basic customer service. Beware before you buy.”
“I’ve shopped at zooplus for 30 years, almost always good, occasional problems but fairly good. However this year there is one problem after another with delivery. Broken parcels, which could be avoided if they make parcels less heavy, late delivery, changed delivery dates etc. Use of unreliable couriers. It has become increasing stressful to shop there. Utterly unacceptable! This has been my last order there unless I can’t get the it, I need anywhere else, I’ve had enough of zooplus. Shame, I used to be a very loyal customer.”
“Been loyal customer to zooplus but not going to use their service again unless they sort their delivery issues.
They use evri who is not delivering parcels claiming they're damaged or too large, hold them without attempting to deliver and then return them. There are no updates from zooplus about any issues and when I contact they dont even claim accountability but say that delivery attempted deliveries were unsuccessful even thought the evri tracking will show totally different reasons .”
“Highly disappointing. 3rd time it's happened like other customers. Evri scheduled to deliver then don't as package too large. Surely when selecting a courier they are supplied with information of the parcel! I now again have dogs without food and had to buy another bag from another supplier to ensure it's here on time. I've given them 3 chances now and have been a loyal customer for years but will not be using again while evri are their chosen courrier or until they provide the courier with the correct info of parcel size!”
“The most fraudulent of all. I started with initial deposit of $350 after seeing some videos of prominent personalities. They kept asking for more money. After 30 days they froze my account and said I made more than 300% profit so to unlock it I need to pay more money. They gave me a quiz and asked me to answer all questions. When they wanted my money they did tell that they will quiz me. Ultimate for some or the other excuse they didn’t return any of my money. I sent a follow-up with Madacovi and their response was helpful for me to get back my lost. This is a significant amount.”
“Ordered a simple cat litter box. It was 15 days ago. First the excuse was the parcel got lost. No second excuse now. No information received, customers need to chase them via general forms and a machine responds. CoupIe of days later an assistant replied though. I think they are scammers”
“Quite possibly the worst financial experience of my life dealing with the ineptitude of this company. Thank you for ruining everything for me, If they contact you or been scammed by them, i reported them t0 e - v -i -d - e - n - t - l - t - d , i was refunded some days back”
“My order was split into to delivery’s got the second one but my first delivery has went missing , contacted Zooplus not heard back from them not happy as I have to save up to order from them I am not in press with them as what I ordered I need it and can’t afford to buy any more as it is a lot of money Tharp I have lost , so my trust is starting to waver with them as it has not been sorted out with them or the delivery company that they used”
“Will never use Zooplus again. They use evri who have damaged an order and lied about delivering. It took a week and 4 contacts to get a refund. I gave them the benefit of the doubt the first time but will not use them again. Shame as I liked their products and have spent a lot of money there bring back yodel”
“Worst customer service who never respond to queries! Even more daft over the phone and the customer service lady Mariam and a guy I spoke to are super lazy and unhelpful. Don’t even deserve 1 star!”
“I tried to contact them no response prices a little higher than bibta with usually same turnaround however with my latest order delivery split in two and the second half hasn’t been delivered and no response
Usually prompt delivery but this time no response to my where is it and can you match the bibta price so stressed now not knowing and disappointed I didn’t order from bibta.”
“Doug dog house was brought this month. Found out after ordered it's made outside the country. Should have a badge or logo for British made products for customers who want support businesses in this country.
The quality of materials is cheap and awful. Sent out with cracked wood. If we were to hold it on edge the piece of wood would fall off.
Do not recommend.
Can't put photos in their website and start to wonder why??”
“Current promotion of 10% off Grain-Free didn't work. Website is misleading. Customer service team claimed that the GRAINFREE-10 discount code expired in 2023 which is strange given that there is a advert banner on their website encouraging us to use the code. When you get to checkout, the code doesn't work and the website returns a "technical error". Beware - all is not as it seems.”
