ZUPAPA Reviews

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

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Delivery

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Customer Service

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About ZUPAPA:

ZUPAPA - Play. Enjoy. Bond.

Purpose: We aim to accompany all kids to grow up healthy both physically and mentally, and create valuable memories for generations.

Mission: To deliver health and happiness via safe and reliable products with first-class customer service.

Please feel free to contact us if there is any question. We will do our best to solve the problem for you.

https://www.zupapa.us
official@zupapa.us

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How quickly does ZUPAPA resolve customer queries?

Helpful Report

(6 months ago)

Greater than 50% of reviewers feedback is ZUPAPA resolves customer queries in 2 - 3 hours.

Helpful Report

(6 months ago)

92.36%

Industry Average

“ We love our new trampoline! So happy we choose this brand and ordered directly from the company (vs Amazon). The quality and safety features are amazing. We had a few missing springs upon delivery (the box had been slightly damaged in shipping). Customer service was so quick to respond and mail us new ones! Very impressed! ”

- Chelsey Lindahl

“ Amazing customer service. We purchased our trampoline 5 years ago and we needed to replace the safety netting. I emailed their customer service and Betty worked with me to make sure we got the correct netting for our trampoline. Kids are so excited to use the trampoline again. ”

- Jasna Krupalija Davis

“ We bought a ZUPAPA trampoline 3 years ago. It’s still going strong but we did have a piece break due to some crazy kids. Betty at ZUPAPA responded to me quickly and sent out a new part in no time and at no charge. We fixed the trampoline easily that same day. Their customer service is awesome! ”

- Kate VanDerzee

ZUPAPA Reviews

Customer Service - Good