What occasion or event did you buy this for?
Christmas
“This was suppose to be a Christmas gift and it did not arrive until after Christmas. I reached out to the company via email to voice my concerns. They ensured me it would arrive on time and if not I would be refunded. It did not arrive on time and I did not receive a refund. To make matters worst it was wrapped in paper in a box no box for the set itself. I expected to have a box not just wrapped in paper. I reached out to them via email to inquire about a box and the refund they promised no response. Even if they did not give a refund sending me a box would have been suffice to make up for the delay. On top of that the printing on the decanter is smudged, I will not order again.”
Hello Anyea,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
What occasion or event did you buy this for?
Christmas
“My hubby loves his gift....it was a little late arriving but it came a couple days after Christmas....I would def recommend...just order early....!!!”
“Very impressed as it turned out so well. The only bad thing was it didn’t make it by Christmas when I ordered it on the 8th of December and it said it would but I understand the high need around Christmas time and my husband loved it when he got it on the 28th.”
“I received this Christmas gift with the personalized decanter and 2 glasses.........However, in the box missing was the stopper top to the decanter as advertised. After 2 emails into your customer support, I had yet to get a reply.................”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
Thank you for your feedback. We are sorry to hear that you have not received this order yet. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“Was very nervous after I made this purchase after reading comments. A lot of complaints regarding if the site was legit or not. Was very pleased when I received a tracking number several weeks after purchase. The only problem I have is they basically gave me mix matched fonts. The glasses were all caps which I wanted but the decanter was not. Doesn’t look right. Is it possible to get this fixed?”
