Kingsport Personalized Decanter Set with 2 Whiskey Glasses Reviews

1.5 Rating 47 Reviews
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After waiting 4 weeks I received this item and it was completely damaged. There was no stuffing or bubble wrap in the box to protect the items. Called for a replacement and was told I’d have to wait another 4 weeks again. Completely unacceptable!
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Posted 3 years ago
I apologize for the condition in which your order arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
Posted 3 years ago
I have yet to get my order it’s almost 2 months already
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Posted 3 years ago
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
Posted 3 years ago
I never received my order . I need my refund immediately. I was told it’ll take about 3-7 days for a confirmation email and didn’t even get that . Terrible service never again
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Posted 3 years ago
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe and take care!
Posted 3 years ago
Well it has been 2 months since I ordered and I still have NOT received the item. After I emailed asking for an updated status, I was told there would be a short delay, but 2 months is ridiculous!!! This was suppose to be a Fathers Day gift & it’s now August so I wish I could cancel & get a refund but who knows if that’s possible & how long THAT would take. I won’t order from here again!
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Posted 3 years ago
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
Posted 3 years ago
Would love to know why this is taking so long to get here. I cannot review the item since I have NOT received. This said order would ship in 5-6 days and it has been 2 and a half months!! Money back!!!!
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Posted 3 years ago
Hi Melissa. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe and take care.
Posted 3 years ago
Placed this order before Father’s Day and it’s now July 28, over a month later and still no order. Very disappointed
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Posted 3 years ago
Hi Shavon, I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist.. You can also send us a message on Facebook so we can speed up the process. Take care and stay safe.
Posted 3 years ago
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Posted 3 years ago
Hi Roberta. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations.It's important that we get it fixed. Please allow us make it right. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Take care and stay safe!
Posted 3 years ago
I ordered a personalized decanter for Father’s Day After over a month and a half I demanded my money back. Order at your own risk!!
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Posted 3 years ago
HI Lynnia. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
Posted 3 years ago