“This is the second time the dimmer was swapped out. I went through Safe Haven where they charged me double to cost for these item. I regret this purchase. The switch literally turns off while you’re not idle in the room.”
Thanks for your review. Sorry to hear you’re experiencing the dimmer turning off unexpectedly and the service charges. We’d like to help troubleshoot and discuss options for replacement or refund. Please reach out to 1-844-673-3256 so we can assist.
Sorry you had some issues with the Gen2! If you haven't already, reach out so we can make sure you've been helped. The Gen2 offers some great improvements and we want to make sure you can use it!
“Terrible customer service. The light switch I purchased is incompatible and there is no assistance to troubleshoot. I’m now stuck with a product I cannot use and don’t trust that if I reorder I won’t be in the same scenario again. I extremely disappointed. Do not waste your time and money!!”
