Sorry you had some issues with the Gen2! If you haven't already, reach out so we can make sure you've been helped. The Gen2 offers some great improvements and we want to make sure you can use it!
“Terrible customer service. The light switch I purchased is incompatible and there is no assistance to troubleshoot. I’m now stuck with a product I cannot use and don’t trust that if I reorder I won’t be in the same scenario again. I extremely disappointed. Do not waste your time and money!!”