“I bought two dimmer switches and installed them—neither worked. I carefully followed the installation instructions, double-checked every step, and made all the recommended adjustments. Still nothing.
I called customer service, was put on hold, then told to leave a message. They promised a call back in 1–3 days. Three days later, they finally called, but I missed it because, like most people, I was at work.
Thinking maybe I just got unlucky, I bought two more switches. Same story—neither worked. That’s four defective switches, totaling $250. Meanwhile, I could go to Home Depot and buy a $15 dimmer that works perfectly.
I called customer service repeatedly to arrange returns. The whole experience was slow, unhelpful, and frustrating.
The real question: how is this company still in business? Rule #1—if you’re reinventing the wheel, make sure it’s round and actually works.”
“I replaced my regular switch with the dimmer switch. Read the instructions and dialed the dimmer to the point where lights stopped blinking. However, the lights blink slightly at ay setting. Even the brightest setting.
Could be a great product, but mine doesn't work without some level of blinking at different settings...”
“These dimmers are so convenient to use and help you to have the perfect lighting every time. Whether it be in the kitchen, living room, closet, day or night. You can always get just the right amount of light that you need. Would have been nice to have these all along.”
“I love the simplicity of the whole system, there is no way I could have messed this up!
It worked on the first try (Using simple dimmers around the house.”
