“As others stated there was a very strong odor when opening the box. The wood planter felt damp when removing from the package. The small tree was cute but when taking it out multiple leaves fell off of it and branches were bent to fit in the box and will not straighten out. Over all I wasn’t pleased for the price and doubtful I’d buy another box. Shipping took over a month and when asked if I could cancel they would not reply to that question. Disappointed”
Hi Lara, Thank you for sharing, we're so sorry to hear this! If you are experiencing any issues with a product, please reach out to our customer happiness team right away at yourbestfriends@decorsteals.com with a photo so we can make it right for you. It's important to us that you're happy with all your experiences with us! The items you received are stained and/or painted. The odor will dissipate after a short time. Enjoy your day!
“I like the box, however it took a very long time to come. I ordered it way before Easter, but it didn’t come until mid May. Most items are of good quality, but the leaves of the eucalyptus tree are terribly crumpled and there is no way to smooth them out. The candlesticks are very light weight and easy to knock over so I probably won’t use them for lit candles. The pillow cover is nice, seems well made. I like the framed prints but they are difficult to hang if you plan to hang them from the faux leather handles on the top. I might try the fall box, but at this time I’m not sure.”
Hi Deborah, Thank you for your review and feedback. We are so sorry and just as frustrated as you with the shipping delays! Unfortunately, this was out of our hands and we worked super hard to bridge the gap in shipping as much as possible! We appreciate your understanding and patience! If you believe something is not right with your tree please email yourbestfriends@decorsteals.com with photos and they would be happy to make this right. Here is a style guide to get an idea of how to use your items https://www.decorsteals.com/steal-it-box-spring2022-style-guide.html Enjoy your day!
Hi Ellen, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Magaly, We're so sorry to hear this! Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
“I recently moved and needed some decor for my entryway. I ordered this steal it box on a whim and I am so glad I did. It more than met my expectations. Everything I received was excellent quality and beautifully wrapped! I was amazed by the number of products I received. The box included two framed art prints, a pillow cover, a boot tray, a Eucalyptus tree, a wooden planter box and 3 metal candle holders. I love that the art prints are reversible and the boot mat is metal and not plastic. It made my entryway look beautiful. My only regret is that I did not order two of them, because my mother loved all the pieces too and it would have made a wonderful birthday gift for her. I can not wait for the next Steal it Box because I will be purchasing it.”
