“Shipping takes way too long for this box. I was very disappointed in the length of time to ship since it had Easter things and didn’t arrive until after Easter.”
Hi Alicia, We do understand your frustration! We wanted you to receive your box as quickly as possible, it was just out of our hands. Please forgive us for the inconvenience and thank you for your continued support! Your Decor items can be used all year round and we wish for you to use them for many years to come https://www.decorsteals.com/steal-it-box-spring2022-style-guide.html Enjoy your day and happy decorating!
“Decor is good, but delays in product means that it is out of season when it arrives. It seems extra frustrating when people on Instagram show that they have it and also no update about shipping delays until after I emailed requesting information.”
Hi Anna, Thank you for your review. We apologize for any confusion. We replied to your inquiry 4/15 but never heard back from you. We also sent an email blast to all of our customers recently. It is possible our emails are landing in your Spam folder. You can add yourbestfriends@decorsteals.com to your contact list to ensure you receive any future communications. We are thrilled to see you have received your Steal It Box and hope you LOVE it as much as we do! Enjoy your day and thank you for choosing us!
“This is my third Steal It Box. I loved the Fall and Winter box I purchased last year. I love buying the box and being surprised when I open it. The Spring/Summer was a bit of a disappointment. I do think it was still a great value, though. Here are a few concerns: The branches and the main stem are different colors. It does not look good. The black candlesticks I received were bent, but I could bend them back in place. The main disappointment was the damage to the leather straps on the two pictures. Due to how they were packed, they both were cracked. Hanging them from the straps will not be an option now, and I will more than likely have to figure a way to remove the straps, which is sad since it is an excellent detail.”
Hi Elizabeth, Thank you for your review and feedback! We're so sorry to hear this!
We are so sorry your order arrived in less than perfect condition. Our customer happiness team has sent you an email from yourbestfriends@decorsteals.com to take care of you right away! Enjoy your day!
Hi Kelly, Thank you for your star rating. Please feel free to reach out to yourbestfriends@decorsteals.com with any further comments, concerns, or suggestions you wish to share. It's important to us that you're happy with all your experiences with us! Enjoy your day!
