“When I received my wide wheel pro it had a wiring problem and a faulty battery. I reached out to fluidfreeride support and they quickly coordinated a return shipment label free of charge, and sent me a new replacement scooter. The new scooter worked as described without any issues.
The scooter itself is pretty sweet, all specs like top speed and battery life are as described. It accelerates quickly and handles steep hills better than I expected. I really appreciate the hassle free return and replacement, and would order from fluidfreeride again.”
“Delivery was fast! Less than 5 days. Immediately I took it out to tackle some hills that were making my Segway tap out. The WWP made it up some super steep hills. Might have went down to minimum power on the way over spec ones but still managed to crawl up. The picture below is after I climbed hill in my city. This is a fast scooter and can make ya pucker a bit when turning due to the wide wheels. All in all though....all I can think about is getting home and getting back on it!”
“We were in the market to purchase an electric scooter or too for rec use. Started with a cheap 350W single motor on Amazon and quickly realized we liked it and wanted more. That brought us to tons of reviews and research. I reached out to Fluildfreeride on their recommendations and they were super helpful and recommended the Wide Wheel Pro. So we bought two. They arrived with in a week and out the box was very impressed with one. Unfortunately we have nothing but issues with the other. I reach back out to Fluidfreeride on this and it has now been almost two week with no help. I email everyday and nobody will email or call back. I tried calling and get a voicemail. I really wanted this to be a great experience and it started out as such. But apparently once they take your money you are dead. I will never recommend this company and will do everything I can to steer someone else where. Good luck.”
Hi Anthony - We are sorry to hear you are having a bad experience. I went back to check our communication and saw that we have been emailing back and forth since you first reported an issue. Please note that, in order to fix a problem, we need our customers to take some diagnosis steps and let us know the results to troubleshoot the issues. Thank you for understanding.
Regarding the return of your scooter, please send us the requested pictures that are necessary to process the return. Thanks!
“Delivery was fast the scooter is great I don't even know what to say I'm so happy. I've had it for about two weeks I ride it once in the morning once in the afternoon and once in the evening to and from work half a mile each way no complaints”
“As a first time scooter owner, I'm impressed with the power output of these small machines! I really love the acceleration, range, and overall build quality of the WW Pro. My only concern is the turning since it's not as smooth as traditional 2-3 inch tires. Other than the turning, this thing is amazing (especially with the seat upgrade)!”
“First, the positives.
1. Many of the reviews I watched stated that the acceleration was a bit much for beginners. I would disagree. This scooter's acceleration, though reasonably quick, is smooth and should not be intimidating for a beginner. I have to admit, I was a little disappointed that it didn't give me the rush I was hoping for but its still quick enough to be fun. Good acceleration, I believe, is a plus as it lends to more stable starts. And the top speed of 17 - 20 in eco is perfect. It pulls hills like a champ!
2. The braking, though a little rough during brake in, works well. The wider tires seem to grip well and give the scooter more than sufficient stopping ability.
3. The console and controls are nice. The console is easy to navigate and easy to read even in bright sunlight. I like the thumb throttle. It is placed perfectly and the grips are nice. Brake levers are good.
4. The suspension, when I bounce up and down on the deck does work although it was a little squeaky during break in. I'm glad I have it, however, as the ride is pretty rough as it is. I can't imagine what the ride would be like without it. This may not seem like a positive but I certainly wouldn't want to be without it (more on suspension and ride later).
5. Its nice to have lights. I like the placement of the headlight high on the stem. Though the light is a bit weak, its nice to be visible and to be able to see what's coming up on the surface of the road. I would like to have a little more light as this scooter has the speed to come up on things pretty quickly. I would be cautious about riding at night on roads or surfaces that aren't smooth or that you don't know well enough to anticipate the bumps on. I like the rear light and the fact that if flashes when braking. It's a little slow to react to braking, however.
6. I tested the range and was impressed that it kept its acceleration and speed for an 18 mile ride. It climbed hills well and it had charge left so I'm confident it will make 20 - 22 miles as advertised.
7. I really like the looks of this scooter. To be completely honest, it was one of the main reasons this scooter stayed on my purchase list.
8. This scooter was delivered quickly. No one wants to wait for a shiny new toy.
Now for the things that concern me.
1. The number one complaint I have is the rough ride. The small wheels make every bump reach my teeth and shake my vision. I have to ride with my knees bent or it rattles my brain unless I am on an ultra smooth surface which surprises me since it seems to have pretty good suspension. Again, I would hate to be without it. Unfortunately, I haven't found too many ultra smooth riding routes yet. The first time I rode it, I learned I needed to time a bounce on the deck to rebound and lighten shock of uneven sidewalk cracks, my driveway approach, etc. The first time I rode into my driveway which has about a 3/4" bump, I thought I may have broken the scooter. I thought the suspension would have taken the bump but it felt like I hit a curb. I just jump over it (and pretty much every other bump) using the rebound of the suspension now. My legs get a pretty good workout on longer rides.
3. The throttle doesn't seem to have variable speed. Its like it either on or off so if I don't want to ride at top speed, I have to keep hitting and releasing the throttle. That being the case, I haven't even tried the cruise control. It would be nice to be able to set a speed that I could ride on our river path at a pace my wife is comfortable with. In stead, I have to constantly push and release the throttle.
4. As I stated above, I wish it had a brighter headlight. The scooter is quick enough that it would be easy to come up on a treacherous crack or bump and not have a lot of time for evasive or proactive action (jump). I also wish it had side visibility lights to protect me from vehicles approaching from the sides.
5. I've noticed that the nut used to secure the handle bar stem works loose on longer rides and needs to be periodically retightened especially if the route isn't very smooth.
6. Lastly, the bell is comical. I think I'll just pull it off and toss it. I will probably find another option.
Overall, I really enjoy riding my Wide Wheel Pro. I get lots of comments. Its a great looking scooter. This is a great way to get around.”
