“I reached out, via email, after being denied the ability to request an exchange online and received a very quick response. The response was personable and authorized the exchange immediately. I really appreciate it, because the "FINAL SALE" note and the denial scared me. I thought I'd have to deal with a hat that was obviously too large.”
Hey Clive! Thanks for reaching out! We're so sorry you got charged for this, we're not sure why it happened + are looking into this now! I have gone ahead + refunded you for it! xx
