“After two weeks, I never received the two hats that I ordered from GiGi ♀️ Between purchasing and shipping my packages were lost plus no one has bothered to return my emails about a replacement order or being reimbursed. Now I have to deal with explaining this mix up to the shipping company or lose over $200! Needless to say, I will not purchase another item from this company again.”
Hey Diana! I just confirmed we responded to your email within a few hours letting you know we’ve been seeing USPS experience significant delays + apologizing for the frustration this has caused. We also let you know we reshipped your order this morning! We will always take care of our customers! xx
“I wouldn’t have purchased this if it wasn’t required, but I did end up returning a hat, chose to exchange it and the process was easy. It’s just unusual that we pay to return/exchange something.”
Hey Leigh! Thanks so much for your feedback! I would love to provide some more insight on this, you actually aren't required to purchase it - you can toggle it on/off in your cart or at checkout! It does provide package protection if anything happens to your hat while it's in transit + if you decide to return we provide a free return label! Otherwise you pay $8 for the return shipping. Let us know if you have any other questions! xx
“I love GIGI Pip hats. I have 5 hats that I wear and enjoy every time I wear them. They are attractive and enhance any outfit. The protection plan and easy refund and return policy is the best.”
This means the world to us! We are so thrilled you love our hats + have 5 you enjoy wearing! We love hearing they are attractive, enhance any outfit + the protection plan/return policy is the best! Thank you so much for sharing + for being part of the Gigi Pip family! xx
