“I was dissapointed that I did not get a refund for the "free and easy" return or exchange fee. Also, I likely would not have purchased this if I didn't think it was needed and I wouldn't have beeen refunded for it if the hat did not fit.”
Hey there! Thank you so much for your feedback, I will definitely pass this along to our team. I'd love to clarify, the free + easy return charge covers returns + exchanges. Without this we charge $8 for return shipping! xx
This review made our hearts so happy! We are thrilled to hear our hats are beautifully crafted, we have amazing customer service + lots of variety! Thank you so much for sharing! xx
We are so sorry your bands arrived like this + are more than happy to help get you taken care of! Here is a link to our return/exchanges portal: https://www.gigipip.com/apps/redo/returns-portal! For any eligible return, enter in your order number + zip code to start. Complete the return/exchange process as desired. Then we will provide a return shipping label via email + you’ll use that to ship back your items. Let me know if questions come up as you initiate your return! We are happy to help! xx
